What are the responsibilities and job description for the Customer Service Representative position at Good Nature Organic Lawn Care?
CUSTOMER SERVICE REPRESENTATIVE
Good Nature Organic Lawn Care
ARE YOU THE RIGHT FIT?
This is a role for someone who is genuinely energized by connecting with people. You’ll work closely with your teammates, your manager, and our field teams to make sure every client feels supported, valued, and taken care of. You’re not working in isolation — you’re part of a team that takes pride in doing things right, together. You care about doing work that matters, not just logging calls. If that sounds like you, keep reading.
WHAT WE DO
Founded in 1999, Good Nature is leading a revolution in the lawn care industry. The EPA has found that 95% of commonly used lawn care chemicals are known or probable carcinogens — we've spent 25 years proving there's a better way. Our organic approach is safer for families, safer for pets, bee-friendly, and water-safe. We serve 8,000 clients across the Midwest and we're growing. When you work at Good Nature, you're not just answering phones. You're helping people make a healthier choice for their homes and the planet.
THE ROLE
Our Customer Service Vision is simple: we’re Great Natured and we do the little things to make our clients feel special and important. As a Customer Service Representative, you are the living expression of that vision — the voice of Good Nature, the first voice many clients hear, and often the reason they stay.
- Answer calls promptly and warmly — our standard is within two rings.
- Listen fully before offering solutions; handle complaints with calm and empathy.
- Educate clients on our organic services and take orders when the opportunity arises.
- Document interactions accurately and follow up proactively on open issues.
- Relay information clearly between clients, office staff, and field teams.
- Collaborate with your manager on process improvements.
- Be a steady, consistent presence your teammates and clients can count on every day.
WHO YOU ARE
- Talking to people genuinely energizes you — you’re at your best when you’re connecting with and helping others
- Calm under pressure, able to de-escalate and leave callers feeling heard.
- Organized and detail-oriented — you follow through and don't drop the ball.
- Comfortable working within structure — you execute well and take pride in being someone others can count on.
- Motivated by being part of something meaningful — you want your work to contribute to something bigger.
- Aligned with our values: care, sustainability, continuous improvement, and a positive attitude.
- No degree required. Previous customer service experience is a plus — we hire for character and train for skill.
COMPENSATION & SCHEDULE
- Pay: $18-$25/hr based on experience.
- Bonus: Quarterly bonus opportunities tied to performance.
- Advancement: Clear path to CSR Level 1 with pay increases after 6 months
- Hours: Full-time (40 hrs/week). Overtime Feb–July. Some Saturdays required in spring and early Summer.
- Ability to work the later shift (10:30 - 6:30) is a MUST.
- Location: Primarily in-person, with occasional work-from-home opportunities.
HOW TO APPLY
Start by completing our 10-minute Culture Index Survey — it helps us understand how you work best. Then attach your resume at the end of the survey.
https://surveys.cultureindex.com/s/AC0DA90000/48064
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Salary : $18 - $25