What are the responsibilities and job description for the RV Service Advisor position at Good Life RV?
Good Life RV is searching for a high energy, positive, motivated Service Advisor to join our rapidly growing business. Applicants must be confident, up-beat, willing to work hard and have a strong desire to succeed. Our employees are the backbone of the company, and we hold each one to the highest degree of professionalism. We credit these beliefs as the reason for our success. We are growing at an incredible pace, and we are looking for individuals who want to be a part of that success. Once hired at Good Life RV, we will work continually with you to ensure your success.
Our Mission: To achieve and maintain such distinction in the Recreational Vehicle industry that the dealership gains a first-class reputation for customer service and loyalty which draws new and repeat customers year after year.
Position Overview: A Service Advisor is responsible for coordinating RV service and repairs between customers and technicians. They will ensure the customer has full knowledge of any work performed and is informed of any updates.
Job Responsibilities:
- Verify warranty and service contract coverage.
- Set realistic expectations for customers and ensure you hold to those expectations.
- Prepare Repair Orders by describing the complaint, the cause, and the repair.
- Utilize all tools available to keep in contact with customers through the service experience.
- Attend all meetings and training as required.
- Act as a liaison between customers and the technicians.
- Maintain a safe and clean work area for customers and coworkers.
- Perform other miscellaneous duties as assigned.
Qualifications:
- Have strong motivational skills and ability to work independently.
- Must have professional appearance and demeanor.
- Provide excellent customer service.
- Basic computer skills to manage inventory and customer databases.
- Ability to communicate in a professional and tactful manner.
- Experience in Service or Parts Management helpful but not required.
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Flexible spending account
- Employee discount
- Referral program
Thank you for your interest in Good Life RV