General Manager - Industry Experience Required

Are you looking for a rewarding opportunity to expand your career in leadership? If so, LOOK no further! Known in the marketplace as an industry leader in the community, Good Greek is a total relocation company offering, storage, trash removal, auto transport, realty services, insurance services and premier concierge services. Good Greek offers extremely competitive compensation packages! APPLY TO LEARN MORE

As a General Manager with Good Greek, you will oversee operations and tasks to ensure all facets of the business run smoothly and at a profit, including but not limited to making necessary decisions to ensure compliance at all levels, directing the workflow of the operations team, sales, drivers, movers, and helpers as needed, and ensuring a positive experience for the customer through training and a positive work environment for employees 

Essential Functions:

• Review operations to determine where improvements need to be made


• Meet with associates on a regular basis to communicate expectations and scheduling


• Assign work to subordinates in a manner that is conducive for the office to run at a profitable and efficient manner as well as follow up on assigned tasks


• Intervene as necessary in all facets of the office


• Determine ways to advertise and get leads on potential moves


• Authorize invoices for payment and transmit invoices to corporate office


• Make any personnel decisions as necessary


• Report any significant issues to the ownership and executive management team for further action as needed


• Knowledge, Skills and Abilities:


• Knowledge of company systems


• Knowledge of residential, commercial, and move process


• Ability to problem solve effectively and efficiently


• Ability to effectively lead a team and take charge

Required Education and Experience:

• Preferred: Bachelor's degree


• Required: Previous managerial experience


• Industry experience required

Tasks

• Oversee general operations in all departments including sales, customer service, dispatch, warehouse, fleet management and compliance/safety


• Manage and maintain mutually beneficial vendor relationships


• Schedule and assign tasks to staff in a manner that is conducive for the office to run in a profitable, efficient and professional manner


• Implement strategies to control expenses and increase streams of revenue opportunities


• Make any personnel decisions as necessary including hiring or recruitment, terminations, evaluations, and disciplinary reports


• Hiring, firing, and training at the local level.


• Planning, scheduling, and monitoring quality assurance measures in all departments


• Safety, Compliance, & DOT enforcement and management


• Regularly review operational processes and procedures to ensure performance benchmarks are being met and to determine where improvements need to be made


• Meet with associates on a regular basis to communicate expectations and scheduling etc.


• Approve expenditures for supplies, materials, or human resources, ensuring that materials, labor, or equipment are used efficiently


• Additional tasks/duties required by executive management/ownership relevant to your position as General Operations Manager

Skills

• Active Listening


• Bilingual a plus


• Effective verbal and written communications


• Critical Thinking


• Active Learning


• Social Perceptiveness


• Complex Problem Solving


• Quality Control Analysis


• Judgment and Decision Making


• Systems Analysis and Systems Evaluation


• Time Management


• Management of Financial Resources


• Management of Personnel Resources


• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.


• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.


• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.


• Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.


• Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

*Good Greek and our affiliates are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.