What are the responsibilities and job description for the Front End Clerk position at Good Foods Co-op?
Description
JOB TITLE: Front End Clerk
DEPARTMENT: Front End
SUPERVISOR: Front End Manager
FLSA STATUS: Non-exempt
STATUS: Group 1
PT/FT: Part –Time
END GOALS
Good Foods Co-op is at the forefront of a vibrant cooperative economy and is engaged in community partnerships to nourish:
The Front-End clerk is the first line of support for our customers. This position is responsible for ensuring exceptional customer service and should carry a strong knowledge of customer service.
Responsibilities
Department Operations
QUALIFICATIONS
The job duties, elements, responsibilities, skills, functions, experience, educational factors, requirements, and conditions listed in this job description are representative only and not exhaustive of the tasks that the employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or a work environment change.
JOB TITLE: Front End Clerk
DEPARTMENT: Front End
SUPERVISOR: Front End Manager
FLSA STATUS: Non-exempt
STATUS: Group 1
PT/FT: Part –Time
END GOALS
Good Foods Co-op is at the forefront of a vibrant cooperative economy and is engaged in community partnerships to nourish:
- An equitable and sustainable food system
- Education that cultivates food citizenship
- Access to healthy food for all
The Front-End clerk is the first line of support for our customers. This position is responsible for ensuring exceptional customer service and should carry a strong knowledge of customer service.
Responsibilities
- Understand, support, and reinforce
- The cooperative principles and values
- Good Foods Co-op’s End Goals and Visions of Success
- Good Foods Co-op’s product standards
- Good Foods Co-op’s customer service vision and standards
- The history of cooperatives, including Good Foods Co-op
- Local, organic, and natural foods
- Workplace positivity and accountability
- Understand the requirements of the job and perform duties and tasks consistently, efficiently, and effectively as directed by the Front-End Manager.
- Understand and adhere to the Co-op’s Policies and Procedures Manual and the departmental policies and procedures, achieving expected results for the Front-End Department and the Co-op.
Department Operations
- Respond to customers’ requests and needs, following store and department guidelines for excellent customer service.
- Perform daily department tasks as assigned.
- Alert Front-End Manager of equipment repair and replacement needs.
- Follow safety, sanitation, and security procedures.
- Ensures proper money handling techniques.
- Demonstrates a high degree of knowledge about ownership and cooperative business.
- Properly records and dispose of unsellable items.
- Contribute to accurate monthly and quarterly inventory counts, as requested.
- Work at an effective, efficient pace with a focus on the priorities established by the Front-End Manager.
- Ensure the Front-End Department is clean, fully stocked and organized
- Ensure the cleanliness of common spaces
- Receive and process curbside orders and special orders.
- Alert the Front-End manager of any inaccuracies or needs.
- Attend staff and other meetings as necessary and/or requested.
- Perform other tasks as assigned.
- Maintain up to date certifications – Star Training and Snap Training
- Keep retail and work areas for Front End and equipment including the parking lot and restrooms, orderly, and in efficient condition as assigned.
- Implement regular and thorough cleanings of retail areas and equipment as assigned.
- Notify Front End Manager of specific needs for equipment repair or replacement.
QUALIFICATIONS
- Availability – Must be available to work as scheduled including evenings and weekends.
- High School diploma or equivalent.
- Previous retail, customer Service and money handling experience preferred.
- High level of interest in natural and organic foods. High level of interest in the cooperative business structure and in the long-term sustainability of locally-owned, independent businesses preferred.
- Very strong work ethic and demonstrable attention to detail. Must be a fast, focused, and hardworking person.
- Experience working with the public. Experience with diverse cultures and backgrounds preferred.
- Customer Service – Puts customers first, treats everyone encountered while working fairly, consistently, and respectfully, ensures efficient, informative, and friendly service, responds to calls for assistance with customer needs, protects customers from internal disagreements.
- Communication – Effectively communicates in English. Listens well and gets clarification, communicates respectfully, clearly, directly, and honestly with all others in the organization at all times, understands and uses positive problem-solving methods, clearly presents information through the spoken or written word, edits work for spelling and grammar, presents numerical data effectively, reads and accurately interprets written information including all policies and procedures.
- Creativity and Initiative - Generates new and feasible ideas for improving the department and the cooperative overall. Transforms ideas into productive business outcomes. Meets challenges with thoughtfulness, resourcefulness, and creativity. Deals effectively with ambiguity. Brings about great results from ordinary circumstances.
- Decision Making – Performs tasks according to department procedure. Exhibits judgment and a realistic understanding of issues. Reviews facts, weighs options, and uses reason, even when dealing with emotional topics. Applies an appropriate sense of urgency when making decisions. Performs basic mathematical procedures correctly.
- Flexibility – Remains open-minded and changes opinions on the basis of new information. Learns and adapts to new tasks, situations, and the varying needs of the cooperative quickly and cooperatively.
- Planning/Organizing – Prioritizes and plans work activities and uses time efficiently, managing transitions from task to task effectively. Stays productive and focused, maintains a neat work area, and demonstrates attention to detail, performing tasks accurately and efficiently.
- Professionalism – Works number of hours/week scheduled for and arrives on time and ready to work for scheduled shifts, meetings, and other tasks or appointments regularly and predictably. Accepts direction willingly. Approaches others in a tactful manner, exhibits calmness and accuracy under pressure, and treats others with respect and consideration regardless of their status or position. Maintains confidentiality and accountability for own actions. Understands technical requirements of job, applies technical knowledge consistently, and follows through on assigned tasks and commitments. Keeps emotions under control.
- Stewardship – Conserves and protects the assets and the overall success and sustainability of the co-op. Contributes to and supports improvements to the co-op’s systems and standards.
- Team Work –Treats co-workers with consistency and fairness, in a style appropriate to a cooperative work environment. Gives and welcomes feedback and exhibits objectivity, neutrality, and calmness under pressure. Open to others' views. Keeps store, backroom, offices, and other work areas orderly and clean.
- Fast paced work environment
- Business office with moderate to loud environment including but not limited to: Computers, printers, paging, telephones, human voices, equipment, and machinery
- Work near moving mechanical parts (i.e. store equipment, tools, etc.)
- Work in cold/hot climate areas (i.e. outdoors, walk in cooler, freezer)
- Ability to work in an environment with moderate to loud noises (i.e. equipment and machinery)
- Crowded work spaces. Computer sharing required
- Work in high precarious places (i.e. ladders, ladder work)
- Standing for long periods of time
- Walking, bending, sitting, reaching for long periods of time.
- Using hands or fingers to handle or feel
- Ability to repeatedly lift up to 50 lbs.
- Ability to team lift up to and over 100 lbs.
- Ability to climb up and down step stools, ladders
- Ability to use hands to operate equipment
- Ability to work in hot, cold, and wet climates
- High level of maneuverability
- Ability to communicate by talking and hearing
The job duties, elements, responsibilities, skills, functions, experience, educational factors, requirements, and conditions listed in this job description are representative only and not exhaustive of the tasks that the employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or a work environment change.