Front Of House Supervisor

GOAL

To ensure an exceptional guest experience on each scheduled shift by serving as the primary host and managing excellence in the FOH. The FOH Supervisor acts as an extension of the management team and is enrolled in the Talent Acceleration Program (TAP), which prepares them for future advancement opportunities within the company.

Responsibilities

• Serve as the primary host on every scheduled shift, managing the front of house to uphold a standard of excellence - every guest interaction, from greeting to farewell, must reflect Beer Barrel's commitment to an exceptional guest experience without exception.
• Ensure Beer Barrel's standard of excellence is upheld across every guest touchpoint, every time. From the warmth of the welcome at the door to attentive table service, bar hospitality, and carryout interactions. Guest experience is at the heart of what we do and every detail matters.
• Oversee presentation and atmosphere in all FOH areas, ensuring dining room, bar, and carryout spaces are clean, well-stocked, and set to spec - including appropriate lighting, sports programming on TVs, and music levels that create the right energy for the shift.
• Set the service pace with urgency and intention, recognizing that attentive, well-timed service directly shapes the guest experience - a seamless visit sets the tone and keeps our guests coming back.
• Maintain clear and consistent communication between the front of house and kitchen to ensure smooth, efficient service.
• Monitor the flow of the front of house throughout the shift, alerting a manager to areas that need support or stepping in to assist in order to maintain an exceptional guest experience.
• Handle guest complaints using GRACE to provide resolution and turn challenging moments into positive experiences.
• Ensure daily and nightly FOH stocking, cleaning, and closing duties are completed in full - including restocking service stations, rolling silverware, resetting dining and bar areas, and verifying that all guest-facing spaces are ready for the next shift.
• Conduct a nightly final walk-through of all FOH areas - ensuring dining rooms, bar, restrooms, and entryways are clean, organized, and set to standard.
• Participate in store management meetings as a member of the leadership team.
• Learn and execute opening and closing procedures as part of ongoing development.
• Communicate areas of opportunity to the Service Manager to continuously improve FOH operations.
• Lead by positive example on every shift by upholding company policies and service standards, and maintaining an upbeat attitude that sets the tone for the team.
• Enrolled in and actively engaged with the Talent Acceleration Program (TAP) to build management skills and prepare for future leadership roles within the company.
  
  

Qualifications

• Minimum 1 year of customer service or hospitality experience; cross-training across multiple FOH positions preferred.
• Record of exceptional attendance, reliability, and scheduling flexibility.
• Strong communication skills with the ability to lead by example and keep team morale high.
• Attention to detail and a passion for guest experience and operational consistency.
• Familiarity with POS systems, reservation tools, and FOH service equipment.
• Demonstrated interest in professional growth and advancement.
  
  

WORK ENVIRONMENT

• Full-time, hourly, and 100% in-person.
• Reports directly to the Service Manager.
  
  

Beer Barrel Pizza & Grill is an equal opportunity employer. We offer a welcoming and inclusive environment in service of one another, our employees, the diverse customers we aim to serve, and the communities we call home. We do all of this with kindness, empathy, and respect for each other.