PM&R Technician - Main

General Summary: This position is to primarily support patient care delivery by preparing treatment area, patient, equipment, and materials; performing procedures, under the supervision of a Doctor of Chiropractic Medicine and/or a Physical Therapist.
    
Supervisory Responsibilities: This position has no supervisory responsibilities.

General Requirements: All duties performed will be done accurately and in a timely manner. 

1.    Assumes responsibility for maintaining clinical competencies according to Gonzaba Medical Group policy.
2.    Ensures customer service is always maintained at the highest level. 
3.    Exercise tact and courtesy when dealing with patients, visitors, providers, and co-workers.
4.    Must always adhere to customer service expectations including in-person and virtual (via telephone, or telehealth applications) communication. 
5.    Participates in educational programs as needed.
6.    Bilingual speaking in English and Spanish preferred
7.    Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
8.    Enhances physical therapy department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
9.    Other duties as assigned.
    
Essential Job Responsibilities:    All duties performed will be done accurately and in a timely manner. 

1.    Prepares treatment room for patient by following prescribed procedures and protocols.
2.    Prepares patients for physical medicine and rehabilitation (PM&R) therapy treatment by welcoming, comforting, providing and/or assisting patients into PM&R apparel or apertures.
3.    Provides information to patients by answering questions and requests, allaying fears.
4.    Helps treat patients by applying heat packs; paraffin dips; helping patients onto exercise equipment, monitoring motion; tracking walking time and distance; measuring mobility; performing prescribed exercises and strengthening techniques.
5.    Educates patients by demonstrating proper use of equipment and exercise routines.
6.    Maintains patient confidence and protects operations by keeping information confidential.
7.    Maintains safe and clean working environment by complying with procedures, rules, and regulations.
8.    Transports patients safely from the following positions: sitting to standing or laying down, from standing to sitting or laying down, from laying down to standing or sitting, and assist to the bathroom, into/out of wheelchairs, and pushing/pulling patients in wheelchairs. 
9.    Must always keep the patients’ safety a priority, which will involve preventing potential falls as needed. 
10.    Provides equipment and supplies by sterilizing and delivering equipment and supplies to treatment area; positioning equipment for therapist access; positioning patient on equipment.
11.    Ensures operation of PM&R equipment by completing preventive maintenance requirements; following manufacturer's instruction; troubleshooting malfunctions; calling for repairs.
12.    Maintains PM&R supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
13.    Serves and protects by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and GMGs standards.
14.    Schedules patients for appointments.
15.    Answer incoming phone calls when necessary and contact patients to reschedule missed appointments. 
16.    Forwards treatment notes to the proper individual for billing.
17.    Maintains strict confidentiality of company, department, and patient information.
 

Work Environment: Depending upon the area assigned may be 100% clinical setting or office setting in a clinic environment. Exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinic environment.
    
Mental / Physical Requirements: Requires manual dexterity, sitting, standing, stooping, reaching, kneeling, crouching, bending, walking, lifting up to 40 lbs. without assistance. Close vision and ability to adjust focus. Must be able to work efficiently under pressure.

    
Additional Information: Gonzaba Medical Group is seeking team members who contribute as A-Players, demonstrate a strong work ethic, are committed to the culture and our core values.
    
Other Duties As Assigned: The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Team members will follow any other instructions, and perform any other related duties, as assigned by their supervisor.  Responsibilities, knowledge, skills, abilities, and work environments may change as needs evolve.

Education and Training: Minimum High school diploma or equivalent. Graduate of an accredited Physical Therapy Technician, Physical Therapy Aide Specialist, Medical Assistant, or closely related program, preferred. CPR Certification with AED required for initial and continued employment at Gonzaba Medical Group is contingent upon this credential. 
    
Experience: Minimum of one (1) year in a customer service-related role required. Two (2) years preferred.
    
Other Requirements: Computer Skills: Skilled in use of computer/EMR systems. Knowledge of Word processing software, spreadsheet software, Internet, and database software.