What are the responsibilities and job description for the Medical Secretary - Hillcrest position at Gonzaba Medical Group?
General Summary: Provides support to the family practice department by supporting all POD administrative duties. Communicates with pods, providers, clinic leaders, and patients to aid in completion of RMH/HEDIS reports, phone messages, refill requests, rescheduling, and chart prep as needed.
Supervisory Responsibilities: This position has no supervisory responsibilities.
General Requirements: All duties performed will be done accurately and in a timely manner.
- Ensures customer service is always maintained at the highest level.
- Exercise tact and courtesy when dealing with patients, visitors, providers, and co-workers.
- Must always adhere to customer service expectations including in-person and virtual (via telephone, or telehealth applications) communication.
- Participates in educational programs as needed.
- Provides support to the PODs with administrative responsibilities.
- Assist different teams as necessary including performing the duties of other personnel as needed according to the scope of practice for a medical secretary.
- Maintain strict confidentiality by adhering to all HIPAA rules and regulations.
- Other duties as assigned.
Essential Job Responsibilities:
- Collaborates with the PODs, clinical support staff and providers, when working on assigned duties such as RMH/HEDIS reports, phone note complete, Rx refill requests, rescheduling, chart prep and form completion as needed.
- Helps clinic leadership with All Hands-on Deck coordination of patients as needed.
- Communicates with clinic leadership upon completion of assigned duties.
- Collaborate with Medication Adherence Team to help improve medication adherence metrics.
- Helps with coverage in pods as needed to include triage, discharge, and carrying orders from the providers.
- Assists in providing quality health care by accessing the electronic medical record to obtain/provide pertinent information. Reports appropriate information to the provider and documents appropriately.
- Remains aligned with the departmental goals which involves understanding the importance of conducting RMH visits, perform HEDIS measures, and participating providing quality care by utilizing the tools and reports provided to help reach departmental/organizational goals.
- Transports patients safely from the following positions: sitting to standing or laying down, from standing to sitting or lying down, from laying down to standing or sitting, and assist to the bathroom, into/out of wheelchairs, and pushing/pulling patients in wheelchairs.
- Must always keep the patients’ safety a priority, which will involve preventing potential falls as needed.
Education and Training: Minimum high school education or equivalent. Applicants must hold a certificate from an accredited medical assistant school or possess equivalent medical training. CPR certification with AED is required and must be kept current. National certification as a Registered or Certified Medical Assistant is required as initial and continued employment at Gonzaba Medical Group is contingent upon this credential. National Certification must be issued from one of the following associations: AAMA - Certified Medical Assistant (CMA); ARMA - Registered Medical Assistant (RMA); NAHP - Nationally Registered Certified Medical Assistant (NRCMA); or other association approved by GMG Human Resources.
Experience: Experience in a clinic, doctor’s office or hospital with a minimum of one-year experience preferred.
Other Requirements: Computer Skills: Skilled in use of computer/EMR systems. Knowledge of Word processing software, spreadsheet software, Internet, and database software.
Work Environment: Clinic environment. Exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinic environment.
Mental / Physical Requirements: Requires manual dexterity, sitting, standing, stooping, reaching, kneeling, crouching, bending, walking, lifting up to 40 lbs. without assistance. Close vision and ability to adjust focus. Must be able to work efficiently under pressure.
Additional Information: Gonzaba Medical Group is seeking team members who contribute as A-Players, demonstrate a strong work ethic, are committed to the culture and our core values.
Other Duties As Assigned: The above job description is not intended to be an all-inclusive list of duties and standards of the position. Team members will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Responsibilities, knowledge, skills, abilities, and work environments may change as needs evolve.