IT Technician

General Summary:

Reports to the Director of Information Technology, who provides objectives, timelines, resources, and responsibilities to support the current and future needs of Gonzaba Medical Group. A non-exempt position responsible for providing technical assistance and support to employees concerning computer hardware and software problems, troubleshooting, and training.

Supervisory Responsibilities:

General Requirements:

This position has no supervisory responsibilities.

All duties performed will be done accurately and in a timely manner.

1. Provides IT support and troubleshooting services.
2. Monitors and maintains IT applications, computers, and servers.
3. Setup and deployment of new hardware and software.
4. Train employees on computer hardware, software, and other equipment.
5. Resolve IT related problems and keeps detailed records.
6. Monitor ticket queues in the IT ticketing system and resolve tickets according to departmental requirements.
7. Must be able to follow, implement, and create detailed instructions.
8. Must be able to independently travel throughout the day from site to site.
9. Other duties as assigned.

Education and Training:

Minimum high school education or equivalent. Degree of Certification in related field or 3 years hands-on experience.

Experience:

Minimum 3 years of experience with IT support functions related to a wide variety of computer hardware, servers, and software – preferably in a healthcare setting.

Other Requirements:

Computer Skills: Knowledge of Word processing software, spreadsheet software, Internet, and database software. Skills in using computer/copier. Proficiency in word processing, spreadsheet, and database software. Experience with electronic medical record systems.

Work Environment: 

Works primarily in an office setting and periodically in a clinical environment. Exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinic environment.

Mental / Physical Requirements: 

Requires manual dexterity. Involves sitting up to 80 percent of the day, walking, bending, kneeling, stretching, or standing the remainder. May need to lift up to 45 pounds.

Additional Information:

Gonzaba Medical Group is seeking team members who contribute as A-Players, demonstrate a strong work ethic, are committed to our culture and core values.

Other Duties As Assigned:

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Team members will follow any other instructions, and perform any other related duties, as assigned by their supervisor.  Responsibilities, knowledge, skills, abilities, and work environments may change as needs evolve.