What are the responsibilities and job description for the IT Technician position at Gonzaba Medical Group?
General Summary
Reports to the Director of Information Technology, who provides objectives, timelines, resources, and responsibilities to support the current and future needs of Gonzaba Medical Group. A non-exempt position responsible for providing technical assistance and support to employees concerning computer hardware and software problems, troubleshooting, and training.
Supervisory Responsibilities
General Requirements:
This position has no supervisory responsibilities.
All duties performed will be done accurately and in a timely manner.
Reports to the Director of Information Technology, who provides objectives, timelines, resources, and responsibilities to support the current and future needs of Gonzaba Medical Group. A non-exempt position responsible for providing technical assistance and support to employees concerning computer hardware and software problems, troubleshooting, and training.
Supervisory Responsibilities
General Requirements:
This position has no supervisory responsibilities.
All duties performed will be done accurately and in a timely manner.
- Provides IT support and troubleshooting services.
- Monitors and maintains IT applications, computers, and servers.
- Setup and deployment of new hardware and software.
- Train employees on computer hardware, software, and other equipment.
- Resolve IT related problems and keeps detailed records.
- Monitor ticket queues in the IT ticketing system and resolve tickets according to departmental requirements.
- Must be able to follow, implement, and create detailed instructions.
- Must be able to independently travel throughout the day from site to site.
- Other duties as assigned.
