What are the responsibilities and job description for the Guest Service Agent position at GONVAL.MX?
Join the team at Spark by Hilton Mystic Groton as a Guest Service Agent, where you will be the face of our hotel and play a vital role in delivering outstanding customer service to our guests. Located in the charming town of Mystic, CT, this position offers the opportunity to work in a dynamic and welcoming environment, ensuring every guest has a memorable and enjoyable stay.
Responsibilities
Spark by Hilton Mystic Groton is a vibrant and welcoming hotel located in the heart of Mystic, CT. As part of Hilton’s renowned portfolio, we are committed to exceptional guest experiences, community engagement, and fostering a positive workplace culture. We take pride in our innovative approach to hospitality and our dedication to creating memorable stays for every guest.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a friendly and professional first impression
- Assist guests with check-in and check-out procedures efficiently and accurately
- Handle guest inquiries, requests, and complaints promptly and effectively
- Provide information about the hotel’s amenities, local attractions, and services
- Maintain accurate guest records and process payments using the hotel’s reservation system
- Collaborate with other hotel departments to ensure smooth guest experiences
- Perform other related duties as assigned to support hotel operations
- High school diploma or equivalent preferred
- Previous experience in hospitality or customer service is a plus
- Excellent communication and interpersonal skills
- Ability to multitask and work efficiently in a fast-paced environment
- Professional appearance and positive attitude
- Availability to work flexible hours, including evenings, weekends, and holidays
- Basic computer skills for handling reservations and guest records
- Competitive pay at $19.00 per hour, paid bi-weekly
- Opportunities for career growth within Hilton’s global network
- Employee discounts on hotel stays and services
- Supportive and inclusive work environment
- Training and development programs to enhance your skills
- Friendly, outgoing, individuals that possess outstanding guest service skills. Also must have a pleasant, well-groomed appearance, basic computer skills, ability to work in a fast-paced environment with frequent interruptions, ability to stand and move about for extended periods, ability to read and write and perform basic math, and an ability to remain calm in stressful situations.
- Answering phones, greeting guests, checking guest into and out of the hotel, acting as cashier, taking reservations, responding to inquiries, providing information about the hotel and local area. Must be willing and able to work a flexible schedule that will include weekends and holidays.
- The front office is staffed by Guest Service Agents, Operations Lead and the Hotel Manager. You will also closely interact with housekeeping staff.
Spark by Hilton Mystic Groton is a vibrant and welcoming hotel located in the heart of Mystic, CT. As part of Hilton’s renowned portfolio, we are committed to exceptional guest experiences, community engagement, and fostering a positive workplace culture. We take pride in our innovative approach to hospitality and our dedication to creating memorable stays for every guest.
Salary : $19