Aftersales Manager

A fast-growing electric mobility company is seeking a technically strong After-Sales Engineer to support post-sales service operations across the U.S. and international manufacturing teams.

This role serves as a technical bridge between field service, dealers, and manufacturing partners. You will be responsible for diagnosing complex issues, supporting warranty and quality investigations, and collaborating with cross-functional teams to improve product reliability and service performance.

This is a hands-on, cross-border technical role ideal for someone with strong EV/vehicle diagnostic experience who enjoys problem-solving and working closely with engineering and factory teams.

• Provide advanced technical support to dealers and service partners on diagnostics, troubleshooting, and repair procedures.
• Act as a liaison between U.S. service operations and manufacturing partners (including international assembly plants).
• Support root cause analysis and corrective action processes related to quality and field issues.
• Assist in warranty evaluation and technical case review.
• Develop and maintain technical documentation, service bulletins, and repair guidelines.
• Deliver technical training (remote or onsite) to service teams and partners.
• Monitor service trends and provide feedback to engineering and quality teams to enhance product reliability.
• Travel as needed to support factory or field operations.

• 5 years of hands-on experience in vehicle diagnostics, EV systems, or technical service environments.
• Strong mechanical and electrical troubleshooting skills (high-voltage experience preferred).
• Experience collaborating with manufacturing, quality, or engineering teams.
• Ability to communicate technical issues clearly across teams and regions.
• Customer-oriented mindset with strong problem-solving capabilities.
• Degree in Engineering is a plus, but equivalent hands-on technical experience is highly valued.