What are the responsibilities and job description for the General Manager - Reston position at Golds Gym DC Metro?
Overall Scope: The General Manager has overall responsibility for effectively managing all facets of a particular gym location, including but not limited to: hiring, training, development and overall gym execution. Responsible for delivering dues, revenue, and profit budgets while role-modeling the organization’s values and culture.
Major Responsibilities:
- Consistently delivers a clean, crisp, friendly member and team member experience
- In charge of both the top and bottom lines of the P&L
- Lead team to achieve total fitness experience for all members
- Manage all facets of the business to include sales, fitness and gym operations
- Oversee sales process and systems
- Manage, monitor and evaluate the performance of all gym-related managers
- Hire, train and schedule all gym-level staff
- Delegate, monitor, and evaluate specifically assigned responsibilities of sales team
- Provide and maintain the highest level of customer service through personal actions and development of staff
- Facilitate and monitor company-wide initiatives
- Provide effective decision-making regarding customer service issues
- Ensure facility is clean and operationally sound
- Plan and promote special events for the gym, monthly, to drive member engagement, using corporate marketing as needed
- Responsible for managing janitorial and office supplies, printing and forms and small equipment
- Responsible for taking walk-in guests to deliver results in dues, meet expectations around personal production
- Ensure compliance throughout the gym
Qualifications & Requirements:
- Three years of related management experience
- Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, labor management and facilities maintenance.
- Strong sales and customer service skills with proven results
- Bachelor’s degree in business or related field preferred