Regional Maintenance Manager - Minneapolis

Join our Premier Property Management Team.
Creating a better living.

The Regional Maintenance Manager will work with the Leadership Team to develop, implement, and maintain company-wide standard operating policies, procedures, and practices relative to maintenance. This role is largely about leadership. The Regional Maintenance Manager is responsible for ensuring their team members provide an exceptional service experience to internal and external customers resulting in high customer satisfaction, increased resident retention, and consistent high-level operational results. They will work diligently to lead, train, develop, coach, motivate, and support high quality property management teams. The Regional Maintenance Manager will serve as a resource to the Maintenance Team on best practices, resolving particularly challenging maintenance issues and may engage in supporting capital improvements.
We believe leaders are successful when their teams are successful! This role will be responsible for bringing our Goldmark vision of creating a better living for our customers and our communities to life across their regional portfolio. They will drive their teams to focus on customer service and quality as the Goldmark differentiator in making our residents feel at home. The Regional Maintenance Manager will take pride in serving others and delivering a caring and professional experience for our residents, our client-owners and our fellow team members.
Starting salary $80,000 annually (and more based on experience).

We are looking for someone who:

• Recognizes and develops the unique experiences and perspectives that each team member brings by ensuring ongoing and proactive communication, coaching, feedback, and recognition to each of their team members allowing them to be their

authentic selves.

• Cultivates a culture of diversity and inclusion for our residents and team members
• Is responsible and accountable for your actions and reactions
• Sees an opportunity and creates a plan to solve it.
• Fosters a servant leadership model.

Job Duties Include:

• Review overall Maintenance organization and work with all Maintenance Managers/Maintenance Technicians on needed improvements, development and implementation of policies and processes.
• Conduct property, building, and apartment inspections to help ensure the attractive appearance, including picking up trash and reporting maintenance needs.
• Reviews Maintenance scorecard to identify areas of improvement and implement action plans with team. Monitor action plans for improvement (monitoring work orders per hour, staffing, and Kingsley reviews).
• Partners with the Regional Managers and Maintenance Managers to assess, propose and ensure the delivery of initial and on-going training for all maintenance technicians through close collaboration with the Learning & Development team.
• Develops/assigns or approves on call rotation.
• Prepare with details for owner communications on maintenance expenses over $2,500 with the Regional Manager.
• Development of Maintenance Managers/ Maintenance Technicians – working with Learning & Development team.
• Assists in the development of maintenance and oversight of operations budget for properties.
• Owns the vendor relationship for Maintenance related contracts within their portfolio (fire alarm/extinguishers, sprinklers).
• Responsible for overall quality control and follow up with team (monthly inspections, buildings, prep quality, shop cleanliness, inventory).
• Provides insight on Maintenance Technician team weekly assignments based upon site and team member needs determined from scorecard review, weekly report review, staffing and concerns brought forth.
• May require project management ownership, resulting in the accountability for leading the overall strategy and execution within a specified region of the Multifamily Portfolio. The position will provide end-to-end oversight of general contractors and vendors, which includes a specific scope of work for each project, scheduling, and overall quality control.
• Provides direction on larger general, advanced, emergency, or specialized technical repairs (drywall, appliances, vandalism issues).
• Hire, train, develop, and lead team members to perform at their best with a focus on transforming the lives of those we serve.

Experience and Education:

• High School Diploma or GED.
• Four-year Bachelor's degree in facilities management or related subject preferred; or 5 to 10 years' related experience and/or training; or equivalent combination of education and experience.
• At least 5 years of residential maintenance experience.
• Minimum of 5 years supervisory experience in a maintenance/facilities management role.
• Certified Property Maintenance Technician (CPMT) preferred, but not required.
• Must have vehicle, valid driver’s license, acceptable driving record and meet company insurability requirements.
• Yardi Property Management Software preferred.
• Proficiency in Microsoft Suite including SharePoint, Word, Outlook and Excel is preferred.
• Proven ability to lead and motivate a team, without direct authority, to achieve consistent high-level results.
• A motivated, well-organized, and self-directed individual who is a team player.
• A strong leader who can motivate others to perform to their full potential.
• Hold oneself and others accountable and strive for a high level of excellence.
• Ability to multi-task, prioritizes responsibilities, manage time, as well as possess an orientation toward details.
• Familiar with federal, state, and jurisdictional laws and regulations concerning multi-family housing, Fair Housing, and team member safety.
• Ability to address and resolve potentially confrontational situations with team members, residents, and vendors.
• Proficiency of the English language in reading, writing and verbal communication.

Benefits:

• Your PTO grows with you- the longer you're here, the more time you earn.
• Celebrate your commitment with work anniversary milestone time off and gift card.
• Up to 120 hours each year, plus 11 paid holidays.
• Recharge with 4 "YOU" Days (32 hours) and give back with 16 paid volunteer hours each year.
• Leadership development programs support your professional growth and career advancement.
• Choose from 3 medical plans, 2 dental plans, and vision coverage options.
• Receive an annual company HSA contribution to help with out-of-pocket costs.
• Build your future with a 401(k) plan offering up to a 5% company match (vested immediately after eligibility requirements are met).
• Access an Employee Assistance Program (EAP) plus a range of voluntary benefits and life insurance options.
• Income-replacement benefits for qualifying life events.

Goldmark Property Management is an Equal Opportunity Employer (EEO) dedicated to building an inclusive and diverse workforce. Employment is contingent upon successful completion of a background check.