What are the responsibilities and job description for the Bilingual Receptionist position at GOLDLAW, P.A.?
Description
At GOLDLAW, a personal injury law firm, we believe the happiness, health and engagement of our employees directly contributes to the customer service of our clients. GOLDLAW is a leading personal injury firm. We provide exceptional legal services and achieve favorable outcomes for our clients. Our commitment is to prioritize our employees while we work diligently, to grow the organization and enjoy life, given our benefit plans and competitive compensation. We are currently seeking a skilled and motivated professionals to join our Family!
POSITION SUMMARY:
The Receptionist is the first “face” and “voice” our visitors encounter- ideal for a “people person” with an outgoing personality who enjoys serving as a “host”. The Receptionist is a high-functioning specialist responsible for greeting and assisting guests, receiving and routing incoming telephone calls and faxes, scheduling and servicing our Conference Rooms, processing incoming and outgoing mail and packages, and keeping orderly the attractive Lobby and Conference Corridor, including a small lounge/kitchen area. The Receptionist is located at our West Palm Beach office. The position also provides remote organizational support to our Port St. Lucie office.
KEY RESPONSIBILITIES & SKILLS:
- Greet our guests entering the GOLDLAW Lobby, assist with sign-in, inquire about the nature and purpose of the visit, and inform them of or obtain an escort to their destination.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Knowledge of Robin, a conference room management application, is a plus.
- Be able to process emails, e-faxes, mail sorting, and assist with other desk administrative functions.
- Basic knowledge of standard office practices, procedures, equipment, business math, and administrative support techniques
- Strong interpersonal skills, with an enjoyment of meeting new people, adapting to varied personalities, and maintaining the mindset of hospitality of a great host.
- Schedule appointments and maintain and update appointment calendars.
- Knowledge of Microsoft Outlook, Excel, and Microsoft Word; knowledge of Pitney Bowes mailing software and hardware is a plus.
- Ready to join a phenomenal team with a creative and dynamic work environment?
BENEFITS:
- Competitive hourly rate based on experience.
- Medical, Dental and Vision
- Group Life Insurance and Accidental Death & Disability
- Short -Term and Long-Term Disability
- Employee Assistance Program (EAP)
- 401K with company matching.
- 3 weeks paid time off (PTO)
- 10 paid holidays
Requirements
- Provide general approved information about GOLDAW such as location of departments or offices, employees within the organization, or services provided.
- Skills in resolving complex problems.
- Ability to multi-task while working with tight deadlines and shifting priorities.
- Ability to maintain a high level of confidentiality.
- Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work.
- Preferred: Bilingual Spanish Speaker
CORE COMPETENCIES:
- Demonstrates commitment to Firm’s vision, mission, and core values.
- Attention to detail.
- Strong customer service focus
- Excellent telephone skills especially with multi line phone system
- Ability to communicate with all levels of our organization.
- Strong time management, multi-tasking, and interpersonal skills
- Excellent written & verbal communication skills and a high level of attention to detail
- Excellent organizational skills and ability to prioritize.
- Mid level of proficiency with MS Office Suite (MS Word, MS Excel, MS Outlook)
- Ability to accept training for and to operate a mail processing machine.
- Experience in a similar role preferred.
EDUCATION AND EXPERIENCE:
- High School or equivalent
- Optional of 2 years’ experience of Reception experience High School Diploma or equivalent.
WORK ENVIRONMENT:
This job operates in a professional office setting as well as working out in the field with the public at events. This role routinely uses standard office equipment. Manual dexterity, physical mobility, and some physical strength/stamina.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to successfully complete most office tasks that require any physicality, which is limited in this position.
GOLDLAW is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.