What are the responsibilities and job description for the Assistant General Manager position at Goldfish Swim School - Braintree?
Assistant General Manager
Goldfish Swim School
Position: Assistant General Manager
Location: Braintree, MA
Reports To: General Manager
About Goldfish Swim School
Goldfish Swim School is a premier learn-to-swim facility for kids 4 months to 12 years. We are dedicated to teaching children to be safe in and around the water while making their experience Golden. Our schools follow a proven curriculum in a fun, tropical environment that ensures safety and progress in every lesson while building character and confidence.
This location is part of a seven-school ownership group recognized as 2024 International Franchise Association Franchisee of the Year, with a sister location named Goldfish School of the Year in 2024.
Position Summary
As Assistant General Manager, you will partner closely with the General Manager to run daily operations at our Braintree school, with primary ownership of the aquatics side of the business. You will lead swim instruction quality, coach deck staff, and keep the pool environment safe and on standard, while helping build a positive, high-energy team culture. This role is the aquatics and curriculum counterpart to the General Manager, and the two of you will share an office and work hand in hand.
Key Responsibilities
Aquatics and Curriculum Leadership
Own swim instruction quality across the school, ensuring lessons follow the Goldfish curriculum and every child progresses safely
Train, observe, and coach swim instructors and deck staff, including new-hire in-water training shifts before instructors lead classes
Oversee deck supervisors on class scheduling, student progress, and lesson-quality issues
Maintain a safe and sanitary pool environment and lead pool operations day to day
Operational Support
Partner with the General Manager to run daily operations according to GSS standard operating procedures
Manage shifts and resolve coverage issues, stepping in as manager on duty as needed
Direct and support the implementation of the Emergency Action Plan (EAP) and all facility safety procedures, and train staff on the EAP
Help oversee retail, vending, and private party operations to keep them on brand standard
Team and Customer Experience
Coach and mentor a predominantly young hourly team, setting clear expectations and holding staff accountable while keeping morale high
Support front desk and sales staff with training focused on customer service and lead conversion
Deliver a best-in-class experience for families through visible, face to face communication on the floor
Help lead internal culture efforts that improve staff satisfaction and retention
Requirements
High school diploma or GED required; some college preferred
Aquatics background required. Two or more years as a swim instructor, or equivalent experience as a certified lifeguard, deck supervisor, or aquatics coordinator
Experience leading or training staff, ideally a young hourly team, is strongly preferred
Experience as a youth sports instructor, coach, camp counselor, or childcare provider is a plus\
Certificates and Licenses
Lifeguard, CPR, AED, and First Aid certification required. Certified Pool Operator (CPO) license required after hire
Lifeguard Instructor certification is a plus
What We Are Looking For
A strong aquatics operator who complements the General Manager, aquatics-first where the GM is operations and people-first
Consistent, communicative, and quick to take initiative without being asked
Outgoing and team-oriented, someone who helps build a fun, positive culture
Above all, a great attitude and a genuine commitment to kids, families, and water safety
Compensation and Benefits
$55,000 to $70,000, based on experience, plus a metric-driven quarterly incentive
PPO healthcare, plus dental and vision
401(k) available after one year of employment
Paid time off; school closed for most holidays
Paid training and development
Opportunity for advancement within a growing seven-location group, including a path toward General Manager
Work Environment
Moderate noise level; regular exposure to heat and humidity. Must be able to work some evening and weekend hours. The typical management schedule runs Tuesday through Saturday.
Goldfish Swim School is an equal opportunity employer.
Salary : $55,000 - $70,000