What are the responsibilities and job description for the Sales & Customer Service Representative position at Goldfish Swim School - Bethlehem?
Aloha!
Full Disclosure:
We kindly ask that applicants read through this job post and the description in its entirety. Serious applicants and candidates that are able to fulfill the below stated requirements only.
Summary:
Applicant promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and is responsible for presenting a positive image for the company.
Job Requirements:
Education / Experience:
Benefits:
Duties and Responsibilities:
Job Title: Customer Service and Sales Representative
Reports to: General Manger
FLSA Status: Non-Exempt
Certifications and licenses: CPR, First Aid and AED certification preferred.
Full Disclosure:
We kindly ask that applicants read through this job post and the description in its entirety. Serious applicants and candidates that are able to fulfill the below stated requirements only.
Summary:
Applicant promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and is responsible for presenting a positive image for the company.
Job Requirements:
- Ability to work with children
- Ability to work with families in a fast-paced environment
- Experience with lead follow up and lead generation
- Comfortable engaging with leads and leads follow up
- Comfortable selling our swim program / product
- Comfortable with lead conversion and lead tasks
- Intermediate level computer skills required using Word, Excel, Google workspace
- Great phone skills
- Professional, kind and patient
- Excellent interpersonal communication and organizational skills
- Ability to complete tasks on time and on budget
- Ability to work collaboratively with colleagues of all ages and backgrounds
Education / Experience:
- High school diploma or GED required
- Some college or college degree preferred
- Two years of previous customer service and/or administrative office experience preferred
- Sales experience preferred
- Previous Salesforce training preferred
- Previous WAVE training preferred
Benefits:
- Leadership roles
- Competitive pay
- Valuable work experience
- Increased social opportunities
- Future references /referrals
Duties and Responsibilities:
- Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
- Processes student registrations using effective sales/customer service techniques.
- Schedules and manages birthday/pool parties. if applicable .
- Resolves customer concerns/complaints using a professional approach.
- Assists members with purchases of merchandise and vending.
- Greets parents and students as they report to the front desk.
- Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
- Checks voicemail and email correspondence and responds in a timely manner.
- Updates informational displays with accurate and timely promotions and literature.
- Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
- Makes collection calls to resolve open account problems.
- Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
- Fulfills other duties and responsibilities as assigned by the Employer.
Job Title: Customer Service and Sales Representative
Reports to: General Manger
FLSA Status: Non-Exempt
Certifications and licenses: CPR, First Aid and AED certification preferred.
Salary : $15