What are the responsibilities and job description for the Night Auditor/3rd Shift Guest Service Representative (Weekends) - Holiday Inn Express & Suites Jacksonville position at Golder Hospitality?
Description
Holiday Inn Express & Suites Jacksonville, IL is hiring for a part time weekend Night Auditor to join our team.
The Night Auditor/Overnight Guest Service Representative is the main person to interact with guests during the overnight hours.
As the friendly face of the property, the hotel front desk/night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed. If you are a night owl, hard-working, have a positive -can-do attitude and strive to deliver exceptional customer service each day, we welcome you to join our team.
Hours: 11pm-7am, Must be available weekends and holidays.
What is in it for YOU?
- Competitive wages
- Personal Days Off - start earning on day 1
- Bonus Plan
- Holiday Pay
- Referral program
- Employee discount program
Some Key Areas of Responsibilities include:
- Assume the position of the Manager on Duty
- Update all files and reset the system for the following day activity.
- Welcome guests to the hotel and perform the check-in process.
- Thank guests and perform the check-out process.
- Answer all incoming and in-house phone calls.
- Assist callers with making and/or changing reservations.
- Assist all guests as necessary to ensure a positive experience.
- Perform routine daily tasks.
- Ability to work while standing for extended periods of time.
Requirements
Candidates must possess the following knowledge, skills, and abilities:
- Great attention to detail
- Thorough organizational skills, proficient in accomplishing all assigned tasks
- Considerable knowledge of computer systems for registration, reservations and backup systems
- Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
- Ability to read, write, speak and understand the English language to communicate with employees and guests
- Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, collect accurate information and resolve conflicts when they arise
Education/Experience
- Comparable hotel size and scope of experience preferred