What are the responsibilities and job description for the Pet Resort Supervisor position at Golden Wood Pet Resort, Fairplay?
Now Hiring: Resort Supervisor
Lead a team. Care for pets. Make a difference every day.
Are you an experienced leader who loves animals and takes pride in creating an exceptional experience for both pets and their owners?
Golden Wood may be the place for you!
We’re looking for a Supervisor to join our team and help lead the daily operations of our pet resort in Fairfield, PA. At Golden Wood, we’ve built a workplace centered around respect, teamwork, growth, and genuine care — for our employees, our clients, and, of course, the pets we care for every day.
If you’re looking for a career where you can grow your leadership skills, work alongside a great team, and spend your days surrounded by animals, we’d love to meet you!
What You'll Do
As a Supervisor, you’ll play an important role in maintaining the high standards that make Golden Wood special. Your responsibilities will include:
- Lead and support the resort team by providing clear direction, communication, and day-to-day guidance.
- Oversee the daily care of dogs, cats, and small animals, including feeding, medication, monitoring, and ensuring their overall well-being.
- Maintain exceptional standards of cleanliness and sanitation, including cleaning dog rooms, cat condos, and common areas.
- Provide basic dog grooming services, including baths, nail trims, and ear cleanings.
- Learn and utilize Gingr, our pet-care management software, for check-ins, check-outs, client communication, and documenting important pet information.
- Communicate clearly and professionally with team members and management regarding pets, clients, and facility operations.
- Provide outstanding customer service and build positive relationships with pet owners.
- Help oversee the facility throughout the day, ensuring that pet care, client care, cleanliness, and team performance consistently meet Golden Wood standards.
- Lead by example and help create a positive, respectful, and productive work environment.
What We're Looking For
The ideal candidate is a confident, dependable leader who is passionate about providing excellent care and service.
Qualifications & Experience
- Previous supervisory or management experience
- Strong leadership and communication skills
- Excellent attention to detail
- Previous customer service experience
- Ability to confidently handle dogs of various sizes, breeds, temperaments, and energy levels
- Physical stamina and ability to work actively throughout the day
- Previous experience with basic dog grooming, including bathing, nail trims, and ear cleaning
- Ability to remain calm, professional, and solution-oriented in a busy environment
- Veterinary, kennel, daycare, boarding, grooming, or other animal-care experience is a plus!
- Willingness to learn and uphold Golden Wood’s standards of care
Why Golden Wood?
We believe work should be a place you want to come to.
Golden Wood has intentionally created a culture built on respect, teamwork, accountability, and opportunities for growth. We care deeply about how our team members treat one another, how we interact with our clients, and — most importantly — how we care for the animals entrusted to us.
As a Supervisor, you’ll have the opportunity to grow as a leader while helping shape the experience of both our team and our clients.
And yes… you’ll get to spend your days surrounded by dogs!
Schedule
- Full-time availability required
- 40-50 hrs/week
- Supervisors are expected to have flexibility with working weekends and holidays
- Opportunities for growth within the company
- 2 weeks paid vacation
Ready to join the Golden Wood family?
If you’re an experienced leader who loves animals, enjoys working with people, and takes pride in doing things the right way, we want to hear from you!
Come be part of a team where your work matters, your growth is encouraged, and every day comes with plenty of four-legged coworkers.
Apply today — we’d love to meet you!
Pay: $37,000.00 - $42,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- On-the-job training
- Opportunities for advancement
- Paid time off
Application Question(s):
- Explain what experience you have in customer service.
- Explain what experience you have (if any) in doggie daycare and/or pet boarding.
- Explain in detail what servant leadership means to you.
Work Location: In person
Salary : $37,000 - $42,000