What are the responsibilities and job description for the Customer Service Representative position at Golden West Packaging Group?
The primary responsibility is to provide inside sales support and account management for existing and new customers, providing a total customer experience while promoting Golden West Packaging products and services. This individual will coordinate projects from conception through shipping collaborating with all departments to ensure customer satisfaction.
Partner with sales and operations to successfully coordinate projects from start to finish. Interact with customers to effectively and timely address inquiries, requests and/or complaints in a timely manner.
Collaborate with Sales team members to ensure customer satisfaction with new and existing projects.
Collaborate with Sales team on mining existing customers for new opportunities using the “Align to Win” philosophy of one stop shopping
Manage purchases needed for orders such as print plates, cutting dies, outside services, etc. ensuring we are partnering with other Golden West Facilities as projects allow
Manage orders from order entry to collaborating with scheduling, production, and shipping to ensure on time manufacturing, quality and on-time shipping commitments are met
Manage inventory accounts ensuring there is not too much or too little in the warehouse while working with customers to provide accurate forecasts for upcoming product releases.
Qualifications
Required skills, knowledge and abilities:
Strong verbal and written communications skills
Aptitude for learning quickly in a rapidly changing environment
Proven analytical, critical thinking and problem-solving skills
Strong interpersonal and relationship building skills
Demonstrate sound judgment and decision making
Proven ability to effectively manage projects from inception to delivery
Strong Microsoft Office and computer skills
Detail oriented
Ability to work in fast paced environment
Ability to multi-task, managing multiple challenges, and dealing with a variety of situations while under pressure.
Ability to prioritize accordingly
Results orientated and able to work both independently and within a team environment
Must be able to commute to and from City of Industry 5 days per week
Education Requirements
B.S/A preferred business administration or related field
Required Experience
3 years of experience in CS roles in a fast-paced manufacturing environment with a proven track record of success
Experience specifically in a corrugated manufacturing environment is preferred but not required
Partner with sales and operations to successfully coordinate projects from start to finish. Interact with customers to effectively and timely address inquiries, requests and/or complaints in a timely manner.
Collaborate with Sales team members to ensure customer satisfaction with new and existing projects.
Collaborate with Sales team on mining existing customers for new opportunities using the “Align to Win” philosophy of one stop shopping
Manage purchases needed for orders such as print plates, cutting dies, outside services, etc. ensuring we are partnering with other Golden West Facilities as projects allow
Manage orders from order entry to collaborating with scheduling, production, and shipping to ensure on time manufacturing, quality and on-time shipping commitments are met
Manage inventory accounts ensuring there is not too much or too little in the warehouse while working with customers to provide accurate forecasts for upcoming product releases.
Qualifications
Required skills, knowledge and abilities:
Strong verbal and written communications skills
Aptitude for learning quickly in a rapidly changing environment
Proven analytical, critical thinking and problem-solving skills
Strong interpersonal and relationship building skills
Demonstrate sound judgment and decision making
Proven ability to effectively manage projects from inception to delivery
Strong Microsoft Office and computer skills
Detail oriented
Ability to work in fast paced environment
Ability to multi-task, managing multiple challenges, and dealing with a variety of situations while under pressure.
Ability to prioritize accordingly
Results orientated and able to work both independently and within a team environment
Must be able to commute to and from City of Industry 5 days per week
Education Requirements
B.S/A preferred business administration or related field
Required Experience
3 years of experience in CS roles in a fast-paced manufacturing environment with a proven track record of success
Experience specifically in a corrugated manufacturing environment is preferred but not required