Server

Job Knowledge, Core Competencies and Expectations

Customer Service
• Take and enter food and beverage orders into the point-of-sale system, answer questions regarding food, beverage, and events occurring throughout the club. Ensure food and beverages are delivered in a timely manner and according to guest requests.
• Have full knowledge of the frequently changing menus including ingredients and how they are prepared.
• Perform all required or necessary side work during the shift as well as any opening or closing duties as scheduled.
• Readily assist co-workers when the need is apparent, including assisting with clearing, serving, resetting tables or stocking.
• Monitor member and guest experiences and adjust accordingly.
• Other duties as assigned or apparent.

Sales and Financial
• Up-sell food and drink specials as well as appetizers and desserts.
• Offer suggestions and recommendations, such as wine pairings or other side items.
• Promote all upcoming events throughout the club.

Operations and Compliance
• Communicate any special food orders to kitchen staff and ensure orders are prepared to the guests expectations.
• Verify ages of customers who order alcohol. Monitor alcohol consumption.
• Attend all new menu tastings and department meetings.
• Ensure all areas are kept clean and in compliance with state and federal health department rules and regulations.
• Follow safe food handling regulations.