Senior Account Manager

As a Senior Account Manager – Activation, you will be supporting the Lead Account Manager and Account Executives by being a strategic partner to the aligned portfolio of clients, working cross-functionally with internal teams to assist in delivering comprehensive media plans and successful campaigns. You will be responsible for overarching campaign success & client satisfaction by building strong internal and external relationships.

QUALIFICATIONS, SKILLS, AND EXPERIENCE:

• Bachelor’s degree
• 5 years of proven digital media experience
• Ability to build partnerships and foster relationships with internal and external stakeholders.
• Strategic thinker with a passion for using data insights to drive client performance
• Experience within publisher, agency or retail preferred
• Experience building strategic media plans and recommendations preferred
• Strong time management and project management skills, with proven ability to balance multiple projects at same time
• Strong attention to detail, communication, organization and prioritization skills
• Strong Presentation Skills

RESPONSIBILITIES:

• Develop and maintain strong relationships with Sales partners, fellow Account Managers, Clients and Agency contacts to collaboratively own the client relationship
• Responsible for client communications, leading client and agency status calls, responding to ad-hoc requests and timely email responses (24 hour SLA).
• You will work with your internal Account Management Lead/team and Client on campaign proposals including intake, audience strategy, media mix recommendations, creative, and overarching plans in alignment with your clients’ campaign goals, objectives, and past campaign performance
• Manage full campaign life cycle including but not limited to: organizing and conducting kick-off calls, monitoring campaign performance in-flight, end of campaign reporting and invoice management
• Confident in consistent outreach to clients to ensure campaigns budgets are spending in full with cross-sell/up-sell opportunities by leveraging data-driven media strategy within reporting, connecting client business need with campaign performance
• Deep knowledge of your clients. Be able to translate their goals, objectives, and potential pain points into actionable and successful media campaigns.
• Excellent storyteller and owner of client presentations highlighting campaign & audience insights, data, and campaign metrics.
• Ability to manage a high volume of promotion and media campaign plans, including developing, maintaining, and communicating campaign pipeline, timelines, and tasks.
• Develops and presents strategically crafted campaign measurement and insights to clients
• Collaborate to resolve campaign performance issues using best practices and supporting resources, while creating innovative solutions to meet the changing needs of our clients.
• Interface with cross-departmental contacts to ensure seamless campaign delivery.
• Ability to work independently to ensure success of client relationship and campaign management.