Patient Care Coordinator — Golden State Hearing Aid Center

About us

Golden State Hearing Aid Center is a private hearing care practice in Modesto with a 5-star reputation we've worked hard to earn. We're small and we like it that way — we take our time with people. A hearing evaluation here is a 90-minute appointment, not a 20-minute one, and most of our patients stay with us for years.

Our patients are mostly older adults. Many arrive frustrated, a little embarrassed, or unsure of what to expect. The person at our front desk is the first voice they hear and the first face they see, and that first impression shapes everything that follows.

That's the job we're hiring for.

The role

As our Patient Care Coordinator, you are the front office. You'll answer the phones, schedule appointments, greet and check patients in and out, verify insurance benefits, collect payments at the time of service, and keep the office running smoothly and warmly.

You'll also learn the hands-on side of hearing care: cleaning hearing aids and earmolds, running devices through our drying system, performing basic listening checks, and getting devices ready for the provider. It's a real skill, and we'll teach it to you.

Because our provider spends long stretches with patients — sometimes three hours at a time you'll often be running the front on your own. That independence is the best part of the job for the right person, and the wrong fit for someone who wants constant direction.

What you'll do

• Open the office and prepare the front desk for the day
• Answer incoming calls promptly and warmly; convert new-patient inquiries into scheduled appointments
• Schedule appointments accurately and confirm next-day appointments to reduce no-shows
• Greet patients, manage check-in and check-out, and keep the front office clean and welcoming
• Collect intake, HIPAA, and insurance forms and make sure they're complete
• Verify insurance eligibility and hearing aid benefits, and explain them to patients in plain language
• Collect payments due at time of service and process them accurately
• Clean and maintain hearing aids, perform listening checks, and prepare devices for the provider
• Prepare charts, scan and organize records, and track referral sources
• Keep the day on time and the patients feeling looked after

Who we're looking for

• Reliable. You show up, on time, every day. In an office this small, this matters more than anything else on this list.
• Warm on the phone and in person, especially with older adults. Patience is the whole job some days.
• Comfortable working independently. You can hold the front for hours without someone checking on you.
• Detail-oriented. Scheduling and insurance details have to be right the first time.
• Comfortable with technology. You'll learn our practice management system; you don't need to know it already.
• Front office experience in a medical, dental, optometry, chiropractic, or similar practice is a strong plus — but we'll train the right person.
• Bilingual Spanish is a plus, not a requirement.
• High school diploma required.

Why you might like it here

• A genuinely small, calm office — no corporate layers, no call center
• You'll actually get to know your patients, and they'll know you
• Real skills you can't learn anywhere else, taught by an owner with 19 years in the field
• A practice where quality actually matters — we do things right, not fast
• Paid time off and paid holidays
• Room to grow: as you master the role, there's opportunity to take on more responsibility (and be paid for it)

To apply

Send your resume through really. In a sentence or two, tell us why a small practice appeals to you — we read every one.

Golden State Hearing Aid Center is an equal opportunity employer.

Pay: $22.00 - $26.00 per hour

Work Location: In person

Salary : $22 - $26