QS Concerns Coordinator

Description

ABOUT GOLDEN STATE FOODS

Golden State Foods is a distinguished leader in the food service industry, offering an extensive array of products and services to a diverse clientele. Rooted in the values of quality service and integrity, we are dedicated to creating a supportive and inclusive atmosphere where employees can advance, innovate, and contribute to our ongoing success.

QS Concerns Coordinator

Day Shift - 8:00 AM to 4:00 PM

JOB SUMMARY: Support food safety and quality standards by helping resolve customer concerns, ensuring compliance with company and customer requirements, and partnering with teams to drive continuous improvement.

What You’ll Do

• Manage customer concerns from intake through resolution, including follow-up, documentation, and timely communication.
• Partner with cross-functional teams to identify root causes and implement corrective and preventive actions that improve quality and food safety.
• Track, trend, and report customer concern data to help guide decisions and support presentations for site leadership and customers.
• Contribute to the Food Safety Team and support mock recovery exercises, audits, and continuous improvement initiatives.
• Serve as a quality resource for operations and leadership by helping troubleshoot product and process issues in a fast-paced environment.
• Travel occasionally for training, customer visits, or quality meetings (less than 5% travel).
  
  

Education/Certification: BS Degree in Food Science, Microbiology, Chemistry, or other technical discipline is preferred, but not required.

Experience: 2 or more years in Quality Assurance or a technical-related field in the Food Industry

Training/Other

• Knowledge of GMP, HACCP/Food Safety, FSMA, FDA Regulations, GFSI audit schemes, SOP’s, SSOP’s, Sanitation, Food Processing
• Proficiency with Microsoft Office Programs, such as Word, Excel, and Office.
• Familiarity with FileMaker preferred but not required.
  
  

Knowledge, Skills And Abilities

• Respond to customer concerns from start to finish, including data tracking, reporting, and coordinating corrective actions with internal teams.
• Support food safety and quality programs through audits, HACCP and regulatory compliance activities, testing, mock recovery exercises, and continuous improvement efforts.
• Build strong working relationships with customers, suppliers, and internal partners, and serve as a point of contact for local food safety inspection agencies when needed.
• Lead or contribute to projects focused on cost savings, quality improvements, process enhancements, and reducing customer concerns across the business.
• Communicate clearly, stay organized, and work effectively with people at all levels while helping lead problem-solving and decision-making activities.
• Bring a proactive, self-motivated approach with a focus on using facts, sound judgment, and a broad business perspective to improve operations and product quality.
  
  

Pay & Benefits

Pay: $ 60,000 - $65,000

Health and Wellness:Medical, Dental, Vision, Disability, Health and Dependent Care Reimbursement Accounts (FSA), Employee Assistance Program (EAP), Voluntary Insurance (Accident, Critical Illness, Hospital Indemnity, Legal, Life, and AD&D); Pet Insurance

Retirement Benefits: 401(k)

Paid Time Off (PTO)

To apply, click “Apply” and complete the online application.

WHY JOIN US

Golden State Foods (GSF) is one of the largest diversified suppliers in the food industry, manufacturing a range of products including sauces, dressings, condiments, syrups, and toppings for leading restaurant and retail brands.

Join GSF and grow your career with a global food industry leader who:

• People First: At Golden State Foods, we're not just a company; we're a dynamic community where your talents are celebrated, and your ambitions are nurtured.
• Values Driven: Our core values drive everything we do, creating a culture of innovation, integrity, and excellence. But we're not content with just being great; we strive for greatness in every aspect of our work.
• People Development: At GSF we strive to continually develop our people to prepare us all for the needs of tomorrow.
• Philanthropy & Sustainability: We're committed to making a difference beyond our walls through philanthropy and sustainability efforts across all our locations around the globe.
• Extensive Benefits: Golden State Foods believes in a holistic approach to wellness focusing on the whole person with benefits that support those needs.
  
  

Equal Opportunity Employer:

We're proud to be an equal opportunity employer. Our company values diverse perspectives and is committed to creating an inclusive and respectful workplace where every person is supported and empowered to thrive.