What are the responsibilities and job description for the Deskside Support Technician position at Golden Star Technology?
Job Title: Desk Side Support
Location: Hebron, Kentucky
Schedule: Full Time M-F 8 hours workday
Working Hours: Morning Shift from 3:30 am-12:30 pm local time
Travel: No
Description & Requirement:
- Provide Deskside Support including general computer hardware and software troubleshooting
- Request, enable and setup accounts and access for new users
- Install standard image for new and re-image systems
- Configure (hardware, software) client computers prior to installation
- Maintain and troubleshooting local Zebra and HP printers and handheld scanners
- Support warehouse application and hardware systems including a Pick to Light and Print and Apply System (training will be provided).
- Receive and organize asset inventory
- Deliver/Install Assets
- Terminate, dispose of, relocate assets as needed
- Provide IMAC (Install/Move/Add/Change) services for all desktops, laptops, and other related devices
- Provide technical assistance during install/conversion as requested for in-house
and remote users
- Manage IT Ticket Queue of requests to meet the SLA requirement
- Coordinate with next Level support for any open issues
- Willing to work different shifts as needed
- Tier 1 support for Network/LAN/Telephony
- 2 years desk side support experience preferred
- Good communication and interpersonal skills to work with customers
- A Certification preferred
- US Citizen or Permanent Resident required
- Onsite Support, not remote
Salary : $27 - $30
