Customer Success Specialist

Are you an experienced customer service professional who thrives on the phone?

Do you have a proven ability to multitask, stay calm under pressure, and deliver an exceptional customer experience?

If so, we'd love to have you on our team - apply today!

Pay: $22.00 - $28.00 an hour bonus

Hiring Process:

• Step 1: Click apply now and answer a few questions (5 minutes or less)
• Step 2: Complete a quick one-way video interview answering 3 questions (15 minutes)
• Step 3: Schedule your in-person interview at your earliest convenience
• Step 4: Complete a 2nd round in-person interview

What You'll Be Doing:

• Answer incoming phone calls, chats, and emails with urgency and empathy
• Handle customer concerns and complaints with professionalism, empathy, and effective follow-up to ensure resolution and satisfaction
• Schedule service appointments and provide accurate, helpful information
• Outbound to schedule routine Plumbing, HVAC, and Electrical inspections for our loyalty members
• Promote Gold Club membership to non-members (it practically sells itself!)
• Keep detailed and accurate notes in our CRM system
• Work toward key performance goals while delivering a world-class customer experience

What We're Looking For:

• 2 years of customer service experience required, with a strong preference for phone-based support or call center experience
• Able to handle multiple phone lines and multitask under pressure
• Excellent verbal and written communication skills
• Tech-savvy and comfortable using Microsoft Office and CRM tools
• Reliable, motivated, and a team player who shows up with a great attitude

Our Promise to You:

• A supportive team that obeys the R.U.L.E.S. to live by (Respect, Understanding, Loyalty, Expertise, and Service)
• Opportunity to earn more than just an hourly wage with monthly bonuses (extra $200 - $400 per month!)
• Career growth from within - join a company that is growing fast

Ready to Apply?

It takes less than 5 minutes, and you could be interviewing within days of submitting your application!



Requirements

• Required Education: NONE
• Required Experience: Mid level(3) years