What are the responsibilities and job description for the Learning & Development (L&D) – Senio Analyst/ Process Lead - Kolkata position at Golden Opportunities?
Job title: Learning & Development (L&D)-Senior Analyst/Process Lead -Kolkata
Job Description
Minimum 2 years’ experience into Learning & Development Supporting the L&D team with end-to-end program management, case handling via ServiceNow, LMS operations
Email/Case Management: Understand the types of emails received in the mailbox and triage them according to process needs.
Provide appropriate response while maintaining SLA and drive towards complete resolution and case closure.
Auditing: Perform peer audits of the cases processed by team members to ensure quality and compliance.
Process Metrics: Take ownership in meeting the process metrics and work towards process improvement.
LMS management: Manage end to end process related to LMS including content upload, attendance marking, data maintenance etc.
Escalation Management: Take ownership and acknowledge the issue, analyze and work on the solution,
implement it and use the experience as a learning opportunity to prevent it from happening in future.
Program Recommendations: Recommend improvements or new programs based on analysis and feedback.
SOP Management: Prepare and update Standard Operating Procedures (SOPs) for process updates and changes for the activity is accurately recorded in line with relevant processes.
Career Consulting: Provide consulting and advisory support to delegates, helping them with their career aspirations and journey.
Financial Responsibilities: Raise Purchase Orders (PO) in the system and ensure the Budget Tracker is maintained to keep a record of all expenses.
Ensure vendors are paid out on time. Maintain the Budget Tracker and other financial documents.
Client and Vendor Management: To enable effective service delivery, the post holder will work closely with a range of key stakeholders and vendors.
Job Description
Minimum 2 years’ experience into Learning & Development Supporting the L&D team with end-to-end program management, case handling via ServiceNow, LMS operations
Email/Case Management: Understand the types of emails received in the mailbox and triage them according to process needs.
Provide appropriate response while maintaining SLA and drive towards complete resolution and case closure.
Auditing: Perform peer audits of the cases processed by team members to ensure quality and compliance.
Process Metrics: Take ownership in meeting the process metrics and work towards process improvement.
LMS management: Manage end to end process related to LMS including content upload, attendance marking, data maintenance etc.
Escalation Management: Take ownership and acknowledge the issue, analyze and work on the solution,
implement it and use the experience as a learning opportunity to prevent it from happening in future.
Program Recommendations: Recommend improvements or new programs based on analysis and feedback.
SOP Management: Prepare and update Standard Operating Procedures (SOPs) for process updates and changes for the activity is accurately recorded in line with relevant processes.
Career Consulting: Provide consulting and advisory support to delegates, helping them with their career aspirations and journey.
Financial Responsibilities: Raise Purchase Orders (PO) in the system and ensure the Budget Tracker is maintained to keep a record of all expenses.
Ensure vendors are paid out on time. Maintain the Budget Tracker and other financial documents.
Client and Vendor Management: To enable effective service delivery, the post holder will work closely with a range of key stakeholders and vendors.