What are the responsibilities and job description for the Crew Member position at Golden Oak Hardware?
Reports to: Shift Leader, Store Leader
Position Summary
The primary responsibility for all positions with Golden Oak Hardware is to Amaze Every
Customer Every Time and uphold the Core Values as determined by the management team.
Floor associates are responsible for engaging the customer, determining their needs and
projecting requirements.
Essential Duties and Responsibilities:
● Help unload incoming trucks and put away merchandise (as arranged by management).
Maintain your assigned department: Keep clean, organized and fully stocked.
● Execute the daily operational, day-to-day goals and priorities assigned by store
management displaying a “Speed is Life” attitude. Move with a sense of urgency while
paying attention to the details.
● Cooperate with others and work well as part of a retail team, for example actively
participate in daily huddle meetings, share ideas for improvement with management.
● Remove promotional bin tags from displays, and price tags as required following sales
events, flyers, etc.
● Restock merchandise displays as needed, watch end caps and side wings.
● Handle special orders for all non-stock items. It always takes two associates to say “No.”
Never tell a customer no without checking with a floor manager, assistant manager or store
manager.
● Watch for shoplifters and take action, in line with company policy, that will discourage
shoplifting. Excellent customer service and interaction prevents shoplifting.
● Provide the best possible experience for Every Customer, Every Time by being helpful,
knowledgeable, and friendly.
● When you are not with a customer or cleaning, stand in a main aisle to get the best view of
customers coming into your department. Walk up and down the main aisles to be sure
customers are being assisted in all departments. Avoid personal conversations with co-
workers on the floor.
● Serve Customers in assigned departments, or storewide, and provide needed advice or
information, greet customers as soon as you encounter them.
● Actively participate in store communication and initiatives (e.g., Communication Board,
Daily Huddle, store contests, etc.)
● Assist Customers with simple complaints/concerns; get a manager involved with problems
as needed.
● Use the Five Foot Rule – greet and/or acknowledge all customers within five feet of you all
the time.
● Always be polite and attentive to customers. Make eye contact and smile. Do not avoid
customers.
● Promote the Rewards program to all customers, describe the Golden Oak Helpful Promise(s) and use the Magic Question.
● Maintain awareness of all promotions and advertisement so you can tell customers about
special sales.
● Always wear your radio and headset in order to effectively communicate with other
associates or management.
● Respond to Customer Coordinator questions as needed.
● Assist customers with large or heavy items as needed.
● Offer customers a red basket for their shopping use.
● Assist in the training and development of peers
Required Knowledge, Skills and Abilities
● Able to communicate professionally with customers and team members
● Skilled at providing prompt, friendly and attentive customer service
● Strong organizational skills with a passion for details
● Willing to learn all areas of the store and help train others
● Proven track record of being a team player
● Knowledge and experience of various departments is strongly desired.
● A continuous pattern of regular and prompt attendance is required.
● Availability must be flexible including evenings, weekends and holidays.
Physical Requirements
The minimum physical requirements for this position include:
● Ability to stand for an extended period of time, walk, reach, and bend to perform job duties
● Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which
entails lifting and perform all functions as set forth
Job responsibilities may change based on the needs of the business.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodation smay be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near outside weather conditions. The noise level in the work environment is usually moderate.
Pay: $11.00 - $15.00 per hour
Benefits:
- Paid time off
- Referral program
Work Location: In person
Salary : $11 - $15