What are the responsibilities and job description for the Supervisor - Saltgrass position at Golden Nugget?
Overview:
It is the responsibility of the Supervisor to manage a high-volume restaurant in an efficient and professional manner, and to ensure the quality of products served and superior service to guests. The Supervisor must understand, monitor and create an impact on operation profitability while ensuring all employees maintain excellent customer service standards. Interact with Managers to help outlet operations proceed smoothly. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values.
Responsibilities:
- Ensure all employees maintain quality standards and follow established service procedures, including all Golden Nugget, Saltgrass, Health & Safety standards, as well as other rules and procedures designated by management.
- Responsible for accurate scheduling of all positions/all shifts.
- Detail oriented, able to distinguish and prioritize areas of opportunity.
- Exceptional cash handling skills and organization.
- Knowledgeable and responsible for auditing all comps and voids; including, casino and restaurant comps, voids, coupons, rewards cards, discount cards, promotions and ensure all comp procedures are followed and limits are utilized while maintaining accurate paperwork.
- Requisition and review daily supplies and inventory to maintain approved par levels.
- Maintain consistency when enforcing Departmental policies.
- Be a positive and impactful motivator for employee morale, employee development, and employee ability to provide excellent service.
- Maintain current knowledge of Aloha and/or other POS system operations.
- Be willing and capable of covering any deficiency in the restaurant at any time.
- Consistently demonstrate excellent people skills, both in dealing with guests, as well as employees.
- Handle customer complaints on a one-to-one basis.
- Control the door, be informed of different comp-slips, coupons and procedures involved.
- Communicate with maintenance/engineering to ensure quality physical appearance of outlet.
- Ability to manage employees, training and coaching skills with evidence of developing exceptionally motivated teams
- Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills
- Excellent interpersonal and communication skills (verbal and written), fluent English and articulate
- Ability to work efficiently, independently and cohesively, consistently producing quality results
- Technology savvy.
- Minimum age requirement is 21.
- Multiple benefit plans to suit your needs
- Paid Time Off
- 401K
- Opportunities for advancement
- Positive and respectful work environment where diversity is valued
- Generous employee discounts on dining, retail, amusements, and hotels
- Community volunteer opportunities