What are the responsibilities and job description for the Casino Host position at Golden Nugget?
Overview:
Qualifications:
Posted Salary Range: USD $57,784.00 - USD $57,784.00 /Yr.
- Develops and maintains effective relationships with current and potential Golden Nugget VIPs.
- Operates in compliance with Colorado Limited Gaming Act and other applicable municipal, state, and federal laws or regulations.
- Phone calls to VIPs with valid phone numbers.
- Emails to VIPs without valid phone number but with valid email address.
- Postal mail to VIPs without valid phone number or valid email address.
- Daily analytic reports for VIP status progression.
- Quarterly bonus eligibility based on job and player performance.
- Develop and implement communication strategy to build and maintain relationships with Golden Nugget VIPs through:
- Phone Calls to VIPs with valid phone numbers. This includes keeping records of the disposition of each phone call.
- Personalized emails to customers with a valid email address.
- Direct Mail/Notes to VIPs with a valid physical mailing address.
- Learn and record VIP information to establish a rapport (ex. Birthday, marital status, game preferences, communication preferences, etc.
- Update and manage VIP contact information in the Super Playmate database.
- Market/sell casino offers, promotions, hotel stays and other amenities to drive incremental visitation.
- Assist VIPs with personalized needs such as, but not inclusive of, hotel or restaurant reservations.
- Periodically survey and monitor surrounding competition concerning club points, promotions, and progress.
- Identify players with the potential to become a VIP.
- Issue discretionary comps (food, gas, hotel) based on play to build loyalty among current and potential VIPs.
- Assists with Special marketing and promotion events.
- Be knowledgeable of all Player’s Club operations.
- Performs assigned Player Development duties within deadlines.
Qualifications:
- High school diploma or GED required.
- Associate's degree or Bachelor's degree in Hospitality, Business, Marketing, Communications, or a related field preferred.
- Minimum two (2) years of experience in casino operations, player development, hospitality, guest services, sales, or a related customer-facing role preferred.
- Previous experience as a Casino Host, VIP Host, Player Development Representative, or similar role strongly preferred.
- Knowledge of casino marketing programs, player rewards systems, and customer relationship management (CRM) tools preferred.
Knowledge, Skills & Abilities
- Exceptional interpersonal and relationship-building skills.
- Proven ability to establish rapport and maintain relationships with VIP and high-value guests.
- Excellent verbal and written communication skills.
- Strong sales, networking, and customer service abilities.
- Ability to identify guest needs and provide personalized service solutions.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Ability to exercise discretion and maintain confidentiality regarding guest information.
- Knowledge of gaming regulations, casino operations, and player tracking systems preferred.
- Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and Teams.
- Experience with casino management and player tracking systems preferred.
- Ability to analyze guest play and make sound business decisions regarding complimentary services and guest reinvestment.
Posted Salary Range: USD $57,784.00 - USD $57,784.00 /Yr.
Benefits:
Health Insurance, Dental Insurance, 401K PlanSalary : $57,784