Utility Porter/Houseperson

Overview

Maintain standards of excellence throughout the hotel which includes cleaning, meeting guest needs, supplying products to GRAs and working as a team with other job classifications within Housekeeping. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

Responsibilities

• Clean carpets, upholstery, furniture, and windows as instructed.
• Polish marble when necessary.
• Complete dusting of high / elevated areas.
• Clean lamps and lighting fixtures.
• Pull Rooms as assigned.
• Shampoo guest corridors, guest rooms.
• Deliver guest request when needed.
• Move furniture inside the guest rooms when required.
• Work with a variety of cleaning equipment.
• Handle/Clean bio hazards.
• Assist with stocking linen/supplies in Housekeeping.
• Report any and all broken/damaged equipment, furniture, or property.
• Maintain all equipment used in housekeeping i.e. vacuums, walk behinds, Shop Vacs.
• Remove trash.
• Replace sheers/curtains.
• Perform all duties as deemed necessary for the success of the department.
  
  

Qualifications

• Positive attitude.
• Impeccable grooming.
• Enthusiastic and energetic.
• Willing to comply with all rules and policies as set forth by the Hotel and department.
• Communication skills as needed to receive and respond to instructions given by the Housekeeping Department as well as applying to personal safety and guest safety.
• At least 3 years of experience working on various floor surfaces using related cleaning, buffing and extraction equipment.
• Use all PPE as designed and required for each area assigned.
• Previous experience working in a similar resort setting.
• High School Diploma or equivalent.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Ability to read and understand all policies and procedures.
• Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities.
• Must be able to complete standard forms and reports.
  
  

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Tipped Position

This position does not earn tips