Ticket Cashier

Overview

It is the responsibility of the Ticket Cashier to sell tickets, handle money, process credit card sales for Golden Nugget nationwide, book tours/concierge services, cabana/pool rentals, spa & salon services, and any other on-property reservations. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

Responsibilities

• Sell Showroom reservations for all Golden Nugget properties.
• Sell Tours/Concierge services and coordinate for guests.
• Answering of phones and processing phone reservations.
• Communication with Casino Marketing to ensure list of Casino Complimentary guests and special billing requests in addition to logging and filing of all reservations received through Food & Beverage office, Sales office and Executives.
• Sell, manage and communicate with Pool Manager in regards to Cabana Rentals. May have to work at booth located in the outside pool area.
• Upselling tickets and actively encouraging guests to purchase tickets.
• Provide information about the hotel and surrounding areas to all guests, in addition to printing boarding passes and assisting with other guest needs while providing excellent Service through all guest interactions.
• Assist guests with Safety Deposit Boxes for the hotel and provide other hotel services.
• Assist in other guest service areas, including but not limited to, front desk, front services, room reservations, Spa & Salon, and food & beverage.
• Replenish ticket stock, envelopes, printer paper, brochures, and other supplies as needed.
  
  

Qualifications

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Excellent customer service skills and professional appearance.
• Legible handwriting, money handling and basic math skills required.
• Knowledge of data entry, personal computers, ten key, cash registers, telephones, and general office skills.
• Knowledge of ticketing systems. Knowledge of Hotel Reservation and Tour/Concierge systems a plus.
• Must read, write, speak and understand English.
• Minimum age requirement is 21.
• High School degree required.
• 1-2 years customer service experience.
  
  

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

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Tipped Position

This position does not earn tips