Runner - Saltgrass Steakhouse

Overview

It is the responsibility of the runner to execute the #1 and #2 priorities of the Saltgrass Pivot Point System, “hot food” and “cold drinks.” Runners deliver food and cold drinks to the guest using proper Saltgrass etiquette and procedure, and assist the restaurant in any other needs to ensure optimal guest satisfaction. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

Responsibilities

• Provide friendly service with smiles, professional verbiage, escorting guests, allowing guests the right of way, pulling out chairs for guests, acknowledging special events and engaging in other friendly mannerisms to provide superior service to the guest.
• Deliver food and beverages to guests in a friendly manner and in accordance with Saltgrass timing guidelines.
• Carry heavy trays efficiently and securely
• Arrive to work with a clean and professional appearance and all relevant work necessities.
• Utilize trays to deliver to and clear guests’ tables, while following tray delivery procedures; “one-hand free rule,” quantity of items on trays and presentation of items on trays.
• Knowledgeable of food and beverage menus and plate specifications. Knowledge must be used to ensure proper quality of products, presentation of product to the guest, enhancing the guests’ experiences with recommendations and superior service.
• Maintain the guests’ table tops “framed,” clear of debris, and supplied with all the appropriate necessities for the guests’ dining experience.
• Deliver food in a friendly manner, utilizing position seating, Saltgrass service etiquette and “open-arm” approach.
• Ensure product quality with proper rotation and portioning of products.
• Continuously engage in teamwork by offering help to fellow employees and managers to ensure the finest possible service is given to our guests.
• Ensure restaurant is sufficiently stocked with rolled silverware, and rolling silverware as necessary.
• Be courteous and respectful to everyone, and be positive and professional at all times.
• Adhere to all applicable policies and procedures, health, and alcohol laws.
• Maintain the shelf and service well; organized, sanitized and stocked to prescribed PAR levels.
• Maintain uniform and appearance according to established guidelines.
• Follows direction efficiently and positively.
• Communicate with Management of guest satisfaction, supply needs, or other area of the restaurant in need of attention.
  
  

Qualifications

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Health card is required.
• Must have great people skills, a clean and well-groomed appearance, and to be respectful of everyone.
• Must be capable of carrying heavy trays efficiently and securely.
• Must read, write, speak, and understand English.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Minimum age requirement is 21
• Ability to read and understand all policies and procedures.
• Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities.
• Must be able to complete standard forms and reports.
  
  

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Tipped Position

This position earns tips