EVS Lead

(Casino janitorial services)

Job purpose

Under the direction of the Facilities Manager, the incumbent maintains clean and attractive public and team member areas within the facility. Leads the EVS team in the absence of the Manager/Supervisor.

Duties and responsibilities

• Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures.
• Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow team members.
• Lead the EVS team to include efficient scheduling, task assignments, performance management and policy enforcement.
• Supervise and distribute workload evenly to all team members, monitors the cleanliness of assigned areas.
• Maintain shift schedules and work assignments to ensure adequate coverage.
• Conduct pre-shift briefings as needed.
• Clean, sweep, mop, dust, vacuum, polish walls, floors, and fixtures within facility.
• Operate riding and walk-behind floor cleaning power equipment while shampooing rugs, stripping, or refinishing floors with non-toxic chemicals.
• Pick up and dispose of trash and refuse.
• Clean guest and team member restrooms.
• Deep clean all kitchen areas after hours to ensure the highest level of hygiene and sanitation is met.
• Properly clean and sanitize all restaurant and bar equipment, including dishes, glassware, utensils, pots, kitchen floors, ovens, stovetops, and walls and ceiling tiles. Restocks same as necessary.
• Operate dish machines to company and manufacturer specifications. Break down, clean, and sanitize the dish machine at the end of shift.
• Clean and maintain floors throughout the kitchen area and other areas as needed.
• Ensure inventory of stewarding items is orderly and storage areas are clean and organized.
• Adhere to all Food and Beverage Department regulations and procedures. Ensure compliance with all government regulations and sanitation guidelines.
• Ensure equipment is maintained properly and report any problems to appropriate staff.
• Stay abreast of current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports, and team members as appropriate.
• Promote positive public/team member relations at all times.
• Perform any duties on or off-site involving guest services and quality control including, but not limited to, special events, guest giveaways, crowd control, property cleanliness, and other hospitality functions as needed.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Safeguard the confidential information of all team members, department, and company records.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent preferred.
• Ability to obtain a gaming license.
• Two (2) years supervisory experience in hospitality industry preferred.
• One (1) to three (3) years of experience in a casino environment preferred.
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor.
• Excellent interpersonal, organizational and communication skills.
• Display strong work ethic and teamwork.

Benefits

• Medical (HSA available with High Deductible Health Plans)
• Dental
• Vision
• Life, AD&D (including voluntary options for employee, spouse, and/or children)
• Short-term Disability
• Long-term Disability
• 401k with match