“Bilingual Customer Service & Dispatch Representative – Mobile Pet Grooming”

CUSTOMER SERVICE & DISPATCH REPRESENTATIVE Full-Time | Miami, FL

A well-established and growing mobile pet grooming company is seeking a highly motivated, organized, and customer-focused Customer Service & Dispatch Representative to join our team.

This is a fast-paced position that requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities while providing an exceptional customer experience.

Key Responsibilities

• Answer a high volume of inbound phone calls, text messages, and customer inquiries.
• Schedule, modify, and confirm grooming appointments.
• Coordinate daily schedules and routes with mobile groomers.
• Communicate appointment details and operational updates to groomers.
• Handle customer questions, concerns, cancellations, and rescheduling requests professionally.
• Process payments and assist customers with billing-related questions.
• Follow up with customers to confirm appointments and encourage future bookings.
• Promote additional grooming services and increase revenue through effective upselling and cross-selling.
• Identify opportunities to retain customers and build long-term relationships.
• Resolve customer issues quickly and professionally.
• Maintain accurate customer and appointment information in the company’s scheduling system.
• Work closely with management and the grooming team to ensure smooth daily operations.

Requirements

• Fluent English and Spanish — required.
• Previous experience in customer service, sales, dispatch, scheduling, or call center operations.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Comfortable handling a high volume of calls and customer interactions.
• Confident and professional communication style.
• Sales-oriented mindset and ability to recommend additional services naturally.
• Strong computer skills and ability to learn new software quickly.
• Reliable, punctual, responsible, and detail-oriented.
• Ability to remain calm and professional in a fast-paced environment.
• Experience in the pet, grooming, veterinary, hospitality, or service industry is a plus.

What We Are Looking For

We are looking for someone who is proactive, energetic, solution-oriented, and comfortable taking ownership of their responsibilities.

The ideal candidate understands that customer service is not just about answering the phone — it is about creating a great customer experience, retaining clients, increasing bookings, and helping the operation run efficiently.

Pay: $750.00 - $1,200.00 per week

Experience:

• Customer service experience: 1 year (Preferred)

Language:

• English Spanish (Required)

Work Location: In person

Salary : $750 - $1,200