What are the responsibilities and job description for the Customer Care Specialist position at Golden Limousine International?
Customer Care Representative
Full-Time or Part-Time | In-Office | Ann Arbor, MI
Join a fast-growing, family-owned company that sets the gold standard in luxury transportation. At Golden Limousine International, we pride ourselves on delivering world-class service, ensuring every client experiences the sophistication and reliability of a five-star journey. We are seeking a Customer Care Representative who embodies professionalism, warmth, and meticulous attention to detail—hallmarks of the finest hospitality brands.
Shift: Morning or Afternoon
Key Responsibilities
- Deliver a concierge-level guest experience, providing personalized assistance with reservations, travel details, and account management.
- Answer phone calls, emails, and online inquiries promptly and with a service-first mindset.
- Manage reservations, build client profiles, and ensure accuracy within our Livery Coach reservation system.
- Offer expert guidance on availability, pricing, and travel logistics while maintaining a polished and professional tone.
- Process deposits, explain company policies, and prepare service contracts.
- Maintain seamless communication with chauffeurs, dispatchers, and clients to uphold our commitment to flawless execution.
Ideal Candidate Profile
- Exceptional verbal and written communication skills, with a polished, engaging, and professional demeanor.
- Passionate about delivering luxury service, with a warm, detail-oriented, and proactive approach.
- Highly organized with the ability to multi-task in a fast-paced, high-touch environment.
- Tech-savvy with strong typing skills; proficiency in Microsoft Office Suite and familiarity with Google Maps and online search tools.
- Calm and composed under pressure, able to anticipate guest needs and exceed expectations.
- High school diploma or GED required; hospitality, luxury service, or transportation industry experience preferred but not required.
- Reliable transportation and punctual attendance are essential.
Why Join Us?
- Be part of a prestigious, service-driven team that values excellence.
- Work in an elegant, professional environment where attention to detail is paramount.
- Enjoy opportunities for growth and career advancement within a respected company.
All employees must pass a background check and drug screening.
If you have a passion for delivering extraordinary guest experiences, we’d love to hear from you! Apply today to become part of our exceptional team.
Salary : $20 - $22