Retail Supply & Operations Manager

ABOUT GOLDEN GOOSE

Born in Venice, Italy, Golden Goose is a lifestyle brand defined by authenticity, individuality, and Italian craftsmanship. We blend artisanal tradition with modern innovation to create one-of-a-kind luxury pieces that celebrate uniqueness and imperfection. With a global presence and a cult-like following, Golden Goose continues to grow its community of Dreamers, inspiring self-expression through fashion, creativity, and a shared sense of purpose.

POSITION SUMMARY

At Golden Goose, every product carries a story - from the hands that create it to the moment it reaches our clients. The Retail Supply & Operations Manager ensures that journey happens seamlessly. This role leads the end-to-end product and information flow across the U.S. - from inbound shipments to store floors - transforming inventory into experience and opportunity. You’ll balance logistics precision with creative agility, turning movement into meaning while protecting service, margin, and cash flow.

KEY RESPONSIBILITIES

Inbound & Logistics Excellence

• Coordinate with HQ, vendors, and 3PL partners to guarantee inbound visibility, ASN accuracy, and smooth customs clearance.
• Manage all inbound shipments, proactively resolving delays and exceptions to ensure on-time delivery to DCs and stores.
• Balance freight priorities against seasonal demand to meet business timelines.

Outbound Flow & Distribution

• Execute allocation and replenishment plans to maintain availability across stores and e-commerce.
• Partner with retail and merchandising teams to prioritize deliveries based on sales potential and product urgency.
• Monitor carrier and warehouse performance, ensuring all SLAs and OTIF targets are achieved.

Reverse Logistics & Stock Optimization

• In collaboration with the Merchandising team, support inter-store transfers, product recalls, and stock equalization initiatives to maintain optimization efficiency.
• Support the Planning team in identify slow-moving or aging stock and activate corrective reallocation plans.
• Support Retail and Merchandising team to use product scarcity strategically — driving sell-out, not just distribution.

Chargeback Management

• Oversee all chargeback processes, ensuring timely resolution and accuracy of documentation.
• Partner with Finance and Accounts Receivable to track disputes, root causes, and recovery opportunities.
• Implement preventative measures to reduce future chargeback exposure.

S&OE Cadence & Operational Performance

• Lead the weekly S&OE (Sales & Operations Execution) review — translating demand, inventory, and logistics data into actionable insights.
• Monitor KPIs including sell-through, availability, OTIF, and cost-to-serve.
• Partner with Finance and Planning to align operational output with working capital targets.

Cross-Functional Partnership & Governance

• Serve as the operational bridge between Supply Chain HQ, Retail Merchandising, Retail Operations, and Finance.
• Ensure data accuracy across ERP/WMS systems (Stealth, Compass, Tesi Square TMS).
• Implement HQ standards while tailoring solutions to local market needs.
• Chargeback resolution rate
• Stakeholder alignment across HQ, Retail, and Finance
• Coordinate with Retail and Wholesale teams to manage the logistics and movement of all props, furniture, and materials required for store setups, pop-ups, and special events.

Profile Requirements

• 5–7 years of experience in supply chain, logistics, or retail operations.
• Proven ability to connect operational execution to commercial goals.
• Strong analytical mindset and high attention to detail, with a proactive, hands-on approach.
• Fluent in English; Italian a plus.
• Advanced Excel and BI skills; ERP/WMS system experience preferred.

The expected base salary for this position ranges from $110,000 - $120,000. Ranges are based on various factors such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, Golden Goose offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, and career opportunities within a dynamic team.

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness. We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.