Cobbler

DESCRIPTION

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations. We are looking for a passionate talent to build our customer experience. The candidate will join the store team located in Miami. The position will report directly to the Store Manager.

MISSION

As a Cobbler you play a pivotal role in delivering exceptional service and craftsmanship. You will bring your expertise into repair and remake services, infusing each product with a new lease on life, within the sustainability strategy. We value the ability to engage empathetically with our customers, providing a personalized experience that fosters long-term relationships. Our ideal candidate thrives in a collaborative environment, celebrates youniqueness, and is dedicated to excellence in every aspect of their work.

ESSENTIAL DUTIES AND RESPONSABILITIES

• Offer a warm welcome to clients, making everyone feel part of the Golden Community;
• Managing a comprehensive range of shoe repair services for footwear, including stitching, cleaning, disinfection, stain/water repellent treatments, and expert restoration treatments to breathe new life into footwear;
• Managing a complete range of remake/customization services to allow customers to inject their story in each pair of footwear, making them truly unique;
• Collaborate with the team in sales, pre-and-after-sales activities (including the stock activities and customer fidelization) and, in general, in all activities relating to the store;
• Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling;
• Passionately convey the brand’s vision and heritage to clients, representing its values authentically;
• Infuse Golden Goose brand identity to co-create Golden items consistently and in a respectful way;
• Maintain the cobbler area in good condition adhering to our visual merchandising standards;
• Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance and health & safety standards;
• Utilize IT and digital tools effectively to enhance business processes and customer engagement.

Key Requirements:

• Fluency in local language. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce;
• Self-motivation with positive attitude;
• Good customers focus with strong presentation, interpersonal and communication skills;
• Footwear repair and crafting skills;
• Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline);
• Flexibility to adapt to the evolving needs of the business and our customers;
• Strong team player;
• Effective time management, prioritizing tasks efficiently;
• Availability to work varied hours and days including nights, weekends and holidays as needed;
• Flexibility to travel for specific mission or support.

Location: Miami

*This job description may not be inclusive of all assigned duties, responsibilities or aspects of the job described and may be amended at a time at the sole discretion of the Employer

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness. We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.