What are the responsibilities and job description for the Guest Relations Director position at Golden Gate Getaways?
Job Title: Guest Relations DirectorCompany: Golden Gate Getaways LLCLocation: Fairfax, CA Job Type: Full-TimeIndustry: Luxury Travel, Private Tours, Guest ServicesSalary $95,000 annually, commensurate with experienceAbout Golden Gate Getaways LLCGolden Gate Getaways LLC is a licensed and insured travel operator based in Fairfax, California, specializing in personalized adventure tours and luxury charter experiences. We design private, custom getaways that showcase the Bay Area and Northern California’s most iconic destinations—while avoiding crowds and delivering exceptional, concierge-level service.Position SummaryThe Guest Relations Director oversees the full guest journey from first contact through post-experience follow-up, ensuring every guest receives a seamless, personalized, and high-touch experience consistent with our luxury service standards.Key ResponsibilitiesAct as the primary liaison for guests before, during, and after toursOversee guest communications, bookings, itineraries, and special requestsEstablish and maintain luxury service standards across all guest interactionsManage, train, and support guest-facing staff and contractorsResolve guest concerns promptly while protecting brand reputationCoordinate with operations, drivers, guides, and vendors for flawless executionMaintain detailed guest records and preferences using CRM and booking systemsDrive guest retention, referrals, and repeat bookings through exceptional serviceSupport VIP, corporate, and private charter clientsRequirementsQualifications3 years of experience in guest relations, hospitality management, or luxury travelProven leadership and client relationship management experienceStrong communication, organizational, and problem-solving skillsHigh attention to detail and service excellenceAbility to work flexible hours, including weekends and peak travel periodsPreferred SkillsExperience serving VIP or high-net-worth clienteleKnowledge of Northern California destinationsBackground in luxury tours, private charters, or concierge servicesBenefitsCompensation & BenefitsBase salary: $95,000 Annually Performance-based bonusesGrowth opportunities within a boutique luxury travel companyFamiliarization tours and travel-related perksSupportive, guest-first company cultureWhy Join Golden Gate GetawaysThis is a leadership opportunity to directly shape exceptional travel experiences while working with a high-end clientele in one of the world’s most desirable destinations.Apply today and help our guests seize the day.
Salary : $85,000 - $95,000