What are the responsibilities and job description for the Customer Account Specialist position at Golden Gate Generations?
We're expanding our San Francisco team and hiring a Customer Account Specialist to provide hands-on support to customers with wireless accounts, products, upgrades, and service options. You'll work directly with customers to understand what they need, explain available options, and help make the account and purchasing process straightforward from start to finish.
Your Day-to-Day
- Assist customers with account questions and service needs
- Review account options and recommend appropriate products or services
- Explain device features, pricing, promotions, and upgrades
- Support new account setup and existing account changes
- Help customers compare wireless products and available options
- Maintain a professional and organized customer experience
- Follow up with customers when additional support is needed
- Work alongside the team toward service and performance goals
Experience
Experience in customer service, retail, hospitality, restaurants, front desk, sales, account support, or other people-facing positions can provide a strong foundation for this role. Training is provided to help you learn our products, services, customer account processes, and approach to customer support.
Compensation & Perks
- $20–$26/hour
- Commission bonus opportunities
- Weekly pay
- Mileage reimbursement
- Partial cell phone compensation
- Employee discounts
- Ongoing training and development
- Advancement opportunities
Build Your Experience
You'll gain hands-on experience in customer relations, account management, wireless services, sales, problem-solving, and professional communication. If you enjoy helping people, solving customer needs, and building professional skills in a team environment, apply today to be considered.
Salary : $65,000 - $80,000