POOL MANAGER

Pool Manager

The Strat (Las Vegas, NV)

Description:

Summary:

As a Pool Manager, you are responsible for the overall management of the pool, and poolside food & beverage operations. This leadership role ensures a safe, engaging, and guest-centric environment that supports the company’s standards and drives revenue through excellent service, staffing, and operational execution.

Essential Functions And Responsibilities:

• Recruit, onboard, coach, evaluate, and manage department staff to ensure high performance, engagement, and alignment with company standards and service excellence; oversee payroll administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements
• Drive the execution of strategic initiatives by translating organizational goals into actionable plans, ensuring team alignment, accountability, and timely delivery under the guidance of division leadership
• Establish and uphold service standards within assigned department(s), ensuring consistent delivery that meets or exceeds guest expectations and operational goals
• Design and implement guest engagement initiatives (e.g., themed pool events, or VIP cabana packages) to enhance the guest experience and drive repeat visitation
• Oversee cabana rental operations, maximizing occupancy, enhancing guest experience, and optimizing revenue generation
• Conduct regular safety audits and risk assessments; maintain proper documentation of incidents, injuries, and near misses to ensure regulatory compliance and minimize liability
• Proactively resolve guest concerns with professionalism and empathy, leveraging service recovery opportunities to strengthen brand loyalty and guest satisfaction
• Ensure strict adherence to all safety, health, and sanitation standards to maintain a secure and compliant environment for guests and team members
• Foster a positive team culture that aligns with company values and guest service standards; actively mentor leads and high-potential staff for growth and retention
• Oversee procurement and inventory of all supplies and equipment for pool and poolside food & beverage operations, ensuring availability, cost control, and alignment with operational needs
• Use data from POS, guest feedback platforms, and labor management systems to make data-driven decisions for optimizing operations
• Develop, maintain, and continuously improve comprehensive policy and procedure manuals for pool and operations to ensure consistency, safety, and service excellence
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned
  
  

Requirements:

Qualifications:

• Minimum of three (3) years of experience in a pool environment, with demonstrated expertise in pool operations management; prior experience in F&B Management preferred
• Strong knowledge and proven ability in managing staff, budgeting, training, scheduling, and ensuring pool safety compliance
• Proficient in preparing routine reports, correspondence, and operational documentation
• Skilled in using computer applications including Microsoft Word, Excel, and POS systems; experience with Infogenesis preferred
• Exceptional guest service skills with a professional demeanor
• Excellent verbal and written communication skills, capable of engaging effectively in both one-on-one and group settings
• Demonstrated strong problem-solving skills with a track record of identifying challenges and driving resolution
  
  

Requirements:

• This position is classified as safety-sensitive and requires successful completion of a pre-employment drug screening, including testing for marijuana
• At least 21 years of age
• High School Diploma or equivalent required
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States
  
  

Work Cards:

• Nevada Gaming Registration
• Health Card
• Alcohol Awareness Card
• CPR/First Aid Certification
• Lifeguard Certification
  
  

Physical Requirements:

• Occasionally push/pull up to 50 lbs.
• Occasionally lift and/or carry up to 50 lbs. at floor, knee, waist, and chest levels
• Frequently squat, kneel, reach, bend, and twist to inspect equipment or assist staff as needed
• Regularly sit and work at a desk or computer for extended periods during administrative tasks
• Regularly stand and walk throughout the pool, fitness, and resort areas to monitor operations and guest safety
• Ability to communicate clearly in person, via two-way radios, and telephone systems
• Ability to hear, understand, and distinguish speech and sounds in a noisy environment
• Ability to distinguish between various shades of color, important for water clarity, safety signage, and inventory management
• Ability to operate tools and equipment requiring fine motor skills and dexterity
  
  

Work Environment Potential Conditions:

• Indoor
• Outdoor
• Smoky
• Noisy
• Bright flashing lights
• Extreme hot & cold temperatures
• Slippery surfaces
• Exposure to dust, fumes and/or gases
  
  

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.