Director, Hotel & RV Operations

At Fresca, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Summary

Job Description Summary:

As Director of Hotel Operations, you play a pivotal leadership role within the organization, driving the operational success and service excellence of the entire hotel division. Your leadership ensures that each touchpoint of the guest experience meets the highest standards of service and operational efficiency. You supervise and inspire your team in alignment with the departmental structure, while collaborating cross-functionally with other leaders to optimize performance across all outlets. From managing profitability and cost controls to enhancing operating hours and maintaining service standards, you are instrumental in shaping both guest satisfaction and the overall success of hotel operations.

Job Description

Essential Functions and Responsibilities

• Provide strategic leadership and operational oversight of assigned department(s), ensuring alignment with company vision, financial goals, and service standards
• Recruit, develop, coach, and retain high-performing leadership teams and team members to foster engagement, accountability, and professional growth
• Lead the execution of company and departmental initiatives by converting strategic objectives into actionable plans with defined performance indicators
• Monitor and manage budgets, resources, and operational performance metrics; drive cost-efficiency while maintaining quality and compliance
• Serve as a key liaison with internal stakeholders and external partners to align departmental efforts with enterprise-wide priorities
• Promote a strong guest service culture by designing and maintaining service standards and resolving escalated concerns with sound judgment
• Direct daily operations across all hotel departments, ensuring efficiency, cost-effectiveness, and adherence to performance standards
• Regularly analyze financial and operations reports, work with the Vice President of Hotel Operations to identify trends and opportunities for improvement
• Develop and implement action plans to improve service offerings and maintain competitive positioning within the market
• Coordinate and oversee special projects as assigned by executive leadership
• Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned
  
  

Qualifications

• 5 years of experience in hotel operations; includes leadership or progressive responsibility in a senior or executive management role
• Demonstrated success in leading large teams, multi-unit operations, or high-impact projects
• Exceptional decision-making, planning, and analytical skills with a track record of achieving measurable business goals
• Strong interpersonal, negotiation, and communication abilities to lead change and influence outcomes across all levels of the organization
• Adept at navigating ambiguity and adapting leadership style to dynamic business needs
• Proven ability to build and maintain inclusive, collaborative, and high-performance work environments
• Experience working with collective bargaining agreements preferred
• Skilled in budget management, workforce planning, and process optimization
• Deep understanding of hotel systems, guest service principles, and operational best practices
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
• Familiar with analytics tools, business intelligence platforms, and hospitality systems (PMS, POS)
  
  

Requirements

• At least 21 years of age
• High school diploma or equivalent required; Bachelor's degree in Hotel Management, Business Administration, or related field preferred
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States
  
  

Work Cards

• Nevada Gaming Registration
  
  

Physical Requirements

• Occasionally push/pull, lift and/or carry up to 35lbs. at floor, knee, waist, and chest levels
• Occasionally squat, kneel, reach, bend, twist
• Frequently sit and work at a desk or computer
• Frequently stand and walk throughout the property
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to tools or equipment requiring a high degree of dexterity
  
  

Work Environment Potential Conditions

• Indoor
• Smoky
• Noisy
• Bright flashing lights
• Extreme Heights
• Extreme hot cold temperatures
• Slippery surfaces
• Exposure to dust, fumes and/or gases
  
  

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

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If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.