operations manager

Join the GEM Mortgage Team

Ready to be part of a leading mortgage lender that truly puts clients first, at Golden Empire Mortgage, we've been a respected leader in the industry for nearly 40 years, guided by our core belief that our borrowers' interests come first. We're dedicated to providing clients with expert financing advice and believe that everyone deserves access to credit.

Our mission is to build long-lasting relationships with borrowers and real estate partners, be an employer of choice with growth opportunities for our team members, and operate as a trustworthy, financially sound enterprise that positively influences our communities.

At Golden Empire Mortgage, our LEADER values guide everything:

• Loyalty to our team, borrowers, and partners.
• Excellence in all we do.
• Accountability—we take ownership.
• Driven for continuous improvement.
• Engaged to deliver success.
• Reliability you can count on.

If you're passionate about making a real difference in people's lives, delivering exceptional service, and growing your career with a company that truly values its people and its purpose, we invite you to explore opportunities with us. Come join GEM Mortgage and help us empower clients and communities

Job summary

Under general supervision of the Branch Manager, the Branch Operations Manager manages and directs the daily activities of the mortgage operations. The Branch Operations Manager manages subordinate staff in the day-to-day performance of their jobs. This position oversees all lending functions, which may include funding, processing, and closing of residential loans. This position ensures efficient delivery of products and services to clients, develops and implements policies and procedures and has extensive knowledge of departmental and branch operations processes.

Essential job functions

• Manage daily team activities related to residential loan production and processing activities; ensure proper documentation, timely and accurate execution and effective resource allocation. Direct team in executing complex transactions, project management and the resolution of business problems.
• Coordinate and administer assignments, monitor team progress, and maintain schedules. Develop team members and provide ongoing professional guidance and direction. Creating a clear workflow operation for Loan Openers, Loan Originators, and Processors to adhere to.
• Responsible for hiring, training, coaching and corrective measures for branch operations team.
• Ensure all regulatory and compliance requirements are met as well as standards are understood by the staff in order to prevent delays and other issues with loan originations and products.
• Provide training and guidance to employees related to disclosures, use of internal company systems, and branch logistics and procedures.
• Resolve issues related to loan files, as well review and approve loan files and supporting documentation for completeness.
• Identify and stay current on changes in the mortgage industry regulations, and recommend changes to internal policies, procedures, policies, and systems to incorporate new or updated requirements.
• Perform other duties as necessary.

Minimum requirements

• High School Diploma or equivalent. Minimum of 3 years Team Lead or Supervisory experience in an operations role. Mortgage experience preferred.

Knowledge, Skills and Abilities

• Computer literacy – Microsoft Office or Google Workspace
• Organization, Planning, and Time Management
• Customer Service
• Professionalism
• Working knowledge of residential lending compliance and regulations.
• Strong verbal and Written communication skills
• Maintain working knowledge of all company programs to ensure loans conform to requirements through the loan process and ability to answer questions and inquiries as needed.
• Knowledge of residential government loan product regulations and investor underwriting guidelines.
• Operational knowledge of residential lending, including production and support functions.
• Ability to work independently and maintain confidentiality.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Compensation Disclosure

This is a full-time, exempt salaried position. The base salary range for this role is $78,000 to $96,000 per year, depending on skills, experience, and qualifications. This position is not eligible for overtime compensation, in accordance with California labor law. Additional compensation, such as bonuses or incentive pay, may be available based on performance and business needs.

At-Will Employment

This position is classified as at-will employment in accordance with California law. Employment may be terminated by either the employer or employee at any time, with or without cause or notice, subject to applicable law.

Work Location

This position is primarily based in our office located at 3625 E. Thousand Oaks Blvd. Ste 258. Regular in-office attendance is required during standard business hours.

Equal Opportunity Employer

Golden Empire Mortgage are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military or veteran status, or any other characteristic protected under federal, state, or local law.

Reasonable Accommodations

Golden Empire Mortgage is committed to providing reasonable accommodation for qualified individuals with disabilities during the application or recruitment process. If you need assistance or accommodation, please contact us at

California Consumer Privacy Notice

ZABE Mortgage Group, a division of Golden Empire Mortgage, may collect personal information from job applicants for purposes related to employment consideration. We are committed to handling your information in compliance with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). To learn more about how we collect, use, and protect your information, please review our Privacy Policy .

Salary : $78,000 - $96,000