Senior Help Desk / Regional Support

Join the GEM Mortgage Team!

Ready to be part of a leading mortgage lender that truly puts clients first. At Golden Empire Mortgage, we've been a respected leader in the industry for nearly 40 years, guided by our core belief that our borrowers' interests come first. We're dedicated to providing clients with expert financing advice and believe that everyone deserves access to credit.

Our mission is to build long-lasting relationships with borrowers and real estate partners, be an employer of choice with growth opportunities for our team members, and operate as a trustworthy, financially sound enterprise that positively influences our communities.

At Golden Empire Mortgage, our LEADER values guide everything:

• Loyalty to our team, borrowers, and partners.

• Excellence in all we do.

• Accountability—we take ownership.

• Driven for continuous improvement.

• Engaged to deliver success.

• Reliability you can count on.

If you're passionate about making a real difference in people's lives, delivering exceptional service, and growing your career with a company that truly values its people and its purpose, we invite you to explore opportunities with us. Come join GEM Mortgage and help us empower clients and communities!

Job summary

The Senior Help Desk position will help to support an implement GEM’s IT initiatives. This includes trouble shooting of IT systems including, servers, networking equipment, SAAS, desktop support as well as elevated tickets from level 1 help desk.

Essential job functions

1. Manage user accounts for both the corporate network, and various SAAS platforms (Google workspace, Office 365, Byte LOS)
2. Track equipment requests, setup and deploy workstations for branches and corporate employees.
3. Monitor the execution, reliability and performance of system backups and DR status.
4. Perform onsite troubleshooting of physical equipment (printers, switches, monitors, servers etc.)
5. Handle elevated trouble tickets from help desk level 1 & 2.
6. Key part of IT-sec team and has major roles in DR and ransomware scenarios.
7. Work with Programmer, Network Administrator, Help Desk and IT Director to ensure operation of all GEM applications and services.
8. Desktop / networking support for offsite employees as well as branch employees
9. Help to ensure the up time of communications / networking systems and servers

Minimum requirements

Minimum 5-years IT and systems administration related experience. Degree in Computer Sciences or related field and technical certifications are advantageous.

Abilities required

    1.Time flexible and willing to perform tasks after hours

    2.Regular travel from Bakersfield to Visalia / Fresno for on-site support. 

    3.Excellent written and communication skills.                                                                                                                 

   4.Knowledge of best industry practices for Enterprise / Professional IT

   6. Remote availability from 7AM to 4PM PST, Monday through Friday.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

This is a full-time, exempt salaried position. The base salary range for this role is $65,000 to $75,000 per year, depending on skills, experience, and qualifications. This position is not eligible for overtime compensation, in accordance with California labor law. Additional compensation, such as bonuses or incentive pay, may be available based on performance and business needs.

At-Will Employment

This position is classified as at-will employment in accordance with California law. Employment may be terminated by either the employer or employee at any time, with or without cause or notice, subject to applicable law.

Work Location
This position is fully remote. Employees may perform all job duties from a location outside of their main office or branch location, subject to reliable internet access and compliance with company policies.

Equal Opportunity Employer

Golden Empire Mortgage are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military or veteran status, or any other characteristic protected under federal, state, or local law.

Reasonable Accommodations

Golden Empire Mortgage is committed to providing reasonable accommodation for qualified individuals with disabilities during the application or recruitment process. If you need assistance or accommodation, please contact us at HR@gemcorp.com.

California Consumer Privacy Notice

Golden Empire Mortgage, may collect personal information from job applicants for purposes related to employment consideration. We are committed to handling your information in compliance with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). To learn more about how we collect, use, and protect your information, please review our Privacy Policy https://gemcorp.com/page/privacy-notice .