RECEPTIONIST

Join the GEM Mortgage Team!

Ready to be part of a leading mortgage lender that truly puts clients first at Signature Home Lending, a division of Golden Empire Mortgage, we've been a respected leader in the industry for nearly 40 years, guided by our core belief that our borrowers' interests come first. We're dedicated to providing clients with expert financing advice and believe that everyone deserves access to credit.

Our mission is to build long-lasting relationships with borrowers and real estate partners, be an employer of choice with growth opportunities for our team members, and operate as a trustworthy, financially sound enterprise that positively influences our communities.

At Golden Empire Mortgage, our LEADER values guide everything:

• Loyalty to our team, borrowers, and partners.
• Excellence in all we do.
• Accountability—we take ownership.
• Driven for continuous improvement.
• Engaged to deliver success.
• Reliability you can count on.

If you're passionate about making a real difference in people's lives, delivering exceptional service, and growing your career with a company that truly values its people and its purpose, we invite you to explore opportunities with us. Come join Signature Home Lending help us empower clients and communities!

About the Role:

Under the general supervision of the Branch Manager, the Receptionist plays a crucial role in the smooth operation of our residential lending business by serving as the first point of contact for clients and visitors. This position is responsible for managing multi-line phone systems, ensuring that all incoming calls are answered promptly and directed to the appropriate personnel. The Receptionist will also handle various administrative tasks, including scheduling appointments, maintaining office supplies, and managing correspondence. By providing exceptional customer service and maintaining a welcoming environment, the Receptionist contributes significantly to the overall client experience. Ultimately, this role is essential in fostering positive relationships with clients and supporting the operational efficiency of the office.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience as a receptionist or in a similar administrative role.
• Proficiency in using multi-line phone systems and general office equipment.

Preferred Qualifications:

• Experience in customer service driven industry.
• Familiarity with office management software and scheduling tools.
• Bilingual abilities are a plus.

Responsibilities:

• Answer and manage incoming calls on a multi-line phone system, directing calls to the appropriate staff members.
• Greeting clients and visitors warmly, ensuring a professional and welcoming atmosphere.
• Perform general administrative duties, including filing, data entry, and managing office supplies.
• Schedule appointments and maintain calendars for staff members as needed.
• Assist with the preparation of documents and reports, ensuring accuracy and timeliness.

Skills:

The required skills for this position, such as multi-line phone management and phone etiquette, are essential for ensuring that all client interactions are handled professionally and efficiently. Daily tasks will involve greeting clients and managing multiple phone lines, which requires strong communication and organizational skills. General administrative skills will be utilized to maintain office operations, including filing and scheduling, ensuring that the office runs smoothly. Proficiency with copy machines and other office equipment will be necessary for completing various tasks, such as document preparation and distribution. Preferred skills, such as familiarity with the real estate industry, will enhance the Receptionist's ability to assist clients effectively and contribute to a positive office environment.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Golden Empire Mortgage, Inc. will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Department at 661-328-1600 or hr@gemcorp.com.

Compensation Disclosure
This is a non-exempt, hourly position. The pay range for this role is $16.90 to $20.83 per hour, depending on experience and qualifications. Overtime is paid in accordance with California state and federal labor laws. Additional compensation, such as bonuses or incentive pay, may be available based on performance and business needs.

At-Will Employment

This position is classified as at-will employment in accordance with California law. Employment may be terminated by either the employer or employee at any time, with or without cause or notice, subject to applicable law.

Work Location
This position is primarily based in our office located at 4200 Truxtun Ave, Bakersfield, CA. Regular in-office attendance is required during standard business hours.

Equal Opportunity Employer

Signature Home Lending and Golden Empire Mortgage are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military or veteran status, or any other characteristic protected under federal, state, or local law.

Reasonable Accommodations

Signature Home Lending is committed to providing reasonable accommodation for qualified individuals with disabilities during the application or recruitment process. If you need assistance or accommodation, please contact us at HR@gemcorp.com.

California Consumer Privacy Notice

Signature Home Lending, a division of Golden Empire Mortgage, may collect personal information from job applicants for purposes related to employment consideration. We are committed to handling your information in compliance with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). To learn more about how we collect, use, and protect your information, please review our Privacy Policy https://gemcorp.com/page/privacy-notice .