Processing Manager

Join the GEM Mortgage Team!

Ready to be part of a leading mortgage lender that truly puts clients first, at Golden Empire Mortgage, we've been a respected leader in the industry for nearly 40 years, guided by our core belief that our borrowers' interests come first. We're dedicated to providing clients with expert financing advice and believe that everyone deserves access to credit.

Our mission is to build long-lasting relationships with borrowers and real estate partners, be an employer of choice with growth opportunities for our team members, and operate as a trustworthy, financially sound enterprise that positively influences our communities.

At Golden Empire Mortgage, our LEADER values guide everything:

• Loyalty to our team, borrowers, and partners.

• Excellence in all we do.

• Accountability—we take ownership.

• Driven for continuous improvement.

• Engaged to deliver success.

• Reliability you can count on.

If you're passionate about making a real difference in people's lives, delivering exceptional service, and growing your career with a company that truly values its people and its purpose, we invite you to explore opportunities with us. Come join GEM Mortgage and help us empower clients and communities!

Overview:

Under supervision of the Branch Manager, the Processing Manager is responsible for setting goals for the department and interface regularly with the team to assure the mortgage closing transaction progresses smoothly. Directing loan processors and ensuring that the application review and lending process comply with company operational standards as well as federal and state regulations. 

Essential Job Functions

• Manages the loan processing operations team that originates, processes, and closes various types of loans.
• Establishes processes and procedures to maintain accuracy and completeness of required documentation.
• Develops and sets operating performance metrics and standards for speed, quality, and customer service.
• Oversees the preparation of reporting for internal departments and external agencies. 
• Develops training and communication mechanisms that inform the team of regulatory requirements and updates.
• Manages subordinate staff in the day-to-day performance of their jobs.
• Other job duties assigned.

Minimum Requirements

• Requires 5 years’ experience in the related area as in individual contributor.
• 3 years of supervisory experience may be required.
• Extensive knowledge of the function and department processes. 

Knowledge, Skills, and Abilities

• Strong communication skills
• Multi-tasking skills
• Detailed-oriented.
• Strong loan processing skills
• Compliance skills
• Excellent customer service skills
• Effective verbal and written communication skills
• Managing skills

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Compensation Disclosure

This is a non-exempt, hourly position. The pay range for this role is $25.00 to $32.00 per hour, depending on experience and qualifications. Overtime is paid in accordance with California state and federal labor laws. Additional compensation, such as bonuses or incentive pay, may be available based on performance and business needs.

At-Will Employment

This position is classified as at-will employment in accordance with California law. Employment may be terminated by either the employer or employee at any time, with or without cause or notice, subject to applicable law.

Work Location
This position is primarily based in our office located at 236 N Santa Cruz Ave, Ste 101, Los Gatos, CA 95030, Regular in-office attendance is required during standard business hours.

Equal Opportunity Employer

Golden Empire Mortgage are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military or veteran status, or any other characteristic protected under federal, state, or local law.

Reasonable Accommodations

Golden Empire Mortgage is committed to providing reasonable accommodation for qualified individuals with disabilities during the application or recruitment process. If you need assistance or accommodation, please contact us at HR@gemcorp.com.