Claims Coordinator

Position Summary

The Claims Coordinator supports the day-to-day operations of the claims department, including claim intake, data entry, file management, and communication. This role also provides limited administrative support to the Claims Manager, including calendar coordination and assisting with team organization. This role is an in-office position in any one of our locations: Stockton, CA - Oakland, CA - Seattle, WA - Scottsdale, AZ - Chicago, IL.

Key Responsibilities

Claims Intake & Processing

• Receive, review, and enter new claims into the claims management system
• Verify completeness of submissions and follow up for missing information
• Route claims to appropriate adjusters and track status
• Prepare and send routine claim correspondence, including reservation of rights letters, declinations, and other standard communications, as directed

Data Entry & File Management

• Maintain accurate and complete electronic claim files
• Document claim activity, notes, and correspondence
• Track deadlines, diaries, and required follow-ups

Administrative Support to Claims Manager (Secondary)

• Assist with calendar scheduling, meeting coordination, and logistics
• Help prioritize and organize incoming requests when needed
• Prepare basic materials or summaries for meetings

Team Support & Coordination

• Assist in organizing workloads among claims support staff
• Help ensure consistency in administrative processes and file handling
• Provide support in onboarding or training new administrative staff as needed

Compliance & Quality Control

• Review files for completeness and adherence to internal standards
• Identify and escalate discrepancies or missing information
• Maintain confidentiality and compliance with applicable regulations

Required Qualifications

• 1–3 years of administrative or insurance-related experience
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks in a high-volume environment
• Proficiency in Microsoft Office (especially Excel and Outlook)
• Strong written and verbal communication skills
• Experience in a claims or insurance environment

Preferred Qualifications

• Familiarity with claims management systems (e.g., Guidewire)
• Prior experience supporting a manager or coordinating team tasks

Core Competencies

• Attention to Detail
• Organization & Time Management
• Communication
• Reliability & Follow-Through
• Problem Identification & Escalation