What are the responsibilities and job description for the Customer Service Associate position at Golden Bagel Cafe?
** Candidates must be available to work day shifts . Our business is open from 6am(M-F) or 7am(Sat and Sun) until 3 pm daily .**Competitive pay plus Employees receive tips daily .
We are seeking new team members to take the best care of our amazing customers . We have been in business over 25 years and our customers have become accustomed to a high level of service from our staff. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Team players are essential in providing the best possible service to our valued guests.
Responsibilities
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
- Handling customers in an efficient, polite manner in a busy environment.
- Strong phone contact handling skills
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Golden Bagel Cafe provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Schedule:
- Day shift
- Holidays
- No nights
- On call
- Weekend availability
Supplemental Pay:
- Bonus pay
COVID-19 considerations:
Curbside pickup is available upon request.
Frequent hand-washing and sanitizing all work areas and guest areas.
Masks may be worn
Ability to commute/relocate:
- Napa, CA 94558: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Preferred)
Shift availability:
- Day Shift (Required)
Work Location: One location