Risk Management - Manager - Operational Risk Management

Job Title: Mgr - Operational Risk Management

Status: Exempt

Reports to: Director - Risk Management

Department: Risk Management

Job Code: 12021

Pay Range: $124,700.00 - $145,000.00 ANNUALLY

Who We Are

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

Who You Are

You lead and oversee operational risk management programs, serving as a hands‑on manager who actively supports risk identification, assessment, mitigation, monitoring, and reporting across the organization.

You are a strategic, collaborative, and hands‑on risk management leader with a high degree of initiative and ability to self‑start, bringing strong regulatory expertise, analytical rigor, and people leadership capability.

You work directly with your team and partner with internal and external stakeholders to strengthen control environments, support regulatory compliance, and foster a culture of risk awareness and continuous improvement.

What You'll Do

• Coordinate and manage ORM activities, calendars, and cycles across multiple risk processes, ensuring alignment and consistency between RCSAs, process risk assessments, new product/service risk assessments, issue management activities, etc.
• Ensure the accuracy and completeness of operational risk data and documentation, including risk assessments, issues, and supporting evidence used for management reporting, regulatory reviews, and audits.
• Manage the risk and control self-assessment (RCSA) process ensuring assessments are completed timely, accurately, and consistently including root cause analysis, assessment of risks, and provide recommendations for resolution.
• Manage the new product/service risk assessment process to ensure risks associated with new activities are effectively measured, monitored, and controlled.
• Manage the process risk assessment processes ensuring assessments are completed timely, accurately, and consistently. Facilitate development of business or process risk assessments, in conjunction with the business unit owners, as needed.
• Oversee issues management processes for operational risk issues identified through operational risk methods (i.e., RCSAs, process risk assessments, etc.).
• Perform ongoing review and quality assurance of ORM outputs, ensuring assessments, issues, and reporting meet established standards, methodologies, and documentation requirements.
• Analyze operational risk trends and themes across assessments, issues, etc. to identify emerging risks, recurring control gaps, and areas requiring management attention.
• Provide advisory services, education and training to leaders and business units across the organization. Independently facilitate or lead stakeholder meetings and management briefings on relevant issues, risks or trends associated with operational risks.
• Tactfully yet assertively challenge assumptions and perspectives on operational risk throughout the organization. Recommend improvements to policies, procedures, and practices to reduce costs, improve internal controls and/or drive efficiencies.
• Coordinate with leadership to maintain risk assessments, operational loss events, issues and other relevant risk information for management reporting and record keeping.
• Provide key inputs to risk committee materials, including creating and updating risk management reports and presentations on the evaluation of program effectiveness, level and direction of risks, key and emerging risks, and status of previously identified risk and control issues.
• Build productive partnerships and trust with cross-functional subject matter experts (e.g., Legal, Compliance, Information Technology, Information Security, and Finance, among others), leadership and business functions across the enterprise.
• Manage a team of individual contributors, including balancing workloads, monitoring timeliness of deliverables, and managing efficiency of the department and staff.
• Foster an environment where employees can grow in relevant knowledge and experience.
• Provide ongoing coaching and mentoring to strengthen employee knowledge, develop critical skills, and expand practical experience.
• Recruit and develop talent; manage an organization that keeps resources productively engaged in moving the business forward.
• Maintain an ever-growing knowledge of operational risk and industry trends, best practices and techniques that can be practically applied at Golden 1.
• Perform other duties as required to support the Risk Management department and the Credit Union.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
  
  

Qualificiations And Preferences

• Bachelor’s Degree in business, finance, accounting, risk management, or related discipline
• 7 years of operational risk management in a financial institution required
• 3 years direct supervisory or management level experience, is required
  
  

Why Join Us

Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.

Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser: https://golden1.jdxpert.com/ShowJob.aspx?EntityID=2&id=3254

Disclaimer/Intent And Function Of Job Descriptions

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.