Corporate Services Admin - Facilities Program Manager

TITLE: FACILITIES PROGRAM MANAGER

STATUS: EXEMPT

REPORTS TO: DIRECTOR - FACILITIES AND CORPORATE SERVICES

DEPARTMENT: CORPORATESERVICES

JOB CODE: 4436

PAY RANGE: $93,700.00 - $110,000.00 ANNUALLY

General Description

Directs real estate activities for purchases, sales and leases. Works with business owners on site location, design, planning, construction, space leasing, property management and maintaining the professional appearance of the interior and exterior of properties. Plans, budgets, and schedules facility modifications, including estimates on equipment, labor, materials, and other related costs. Ensures the optimal utilization of the organization's facilities. Assesses and evaluates the physical space requirements of the organization and recommends plans to meet needs. Ensures proper functioning of facilities through ongoing inspection and maintenance. Functional responsibilities include management and oversight of enterprise headquarters, branches (75 sites), remote ATMs (100 sites), offsite facilities (i.e.; warehouse), including, but not limited to, building and maintenance projects, standards application and adherence, periodic and life cycle maintenance, and related improvements including renovations and new facilities. Ensure maximum efficiency of operations, satisfaction in fulfillment efforts, and compliance with corporate policies. Manage the outsourced vendor and contracted outsourced employees and third party relationships.

Tasks, Duties, Functions

• Attend and participate in senior level management operations meetings. Participate in project management teams to support operations and credit union departments. Review, analyze, and take appropriate actions on recommendations for efficiency and soundness. Ensure senior management is immediately informed of any credit union facilities performance issues.
• Coordinate site selection with business owners for new locations and tour of properties. Negotiate letters of Intent, leases, purchases and sales for branches, Home Loan Centers, Headquarters buildings and off-site ATM’s
• Work with legal on property documentation including leases and purchase/sale of properties.
• Manage the services for repair, maintenance, and standards of all facilities.
• Responsible for vendor selection; work scheduling and corporate-wide scheduling of various internal and external trades.
• Work with contractors and sub-contractors to obtain and review bids for ongoing maintenance, renovations, and new construction.
• Coordinate vendors to complete project tasks within schedule and budget. Ensure facilities are maintained to Golden 1 standards.
• Coordinate internal staff moves.
• Oversee daily activities of facilities team and provide assistance where needed.
• Work with management, financial, security, marketing and IT teams to support facility program execution.
• Develop facilities program plan, budget, schedule and scope. Monitor, manage, and control expenses and allotted budgets.
• Develop and ensure program management standards and methodologies to achieve program goals.
• Perform resource allocation and workload assignments.
• Perform business contract negotiations.
• Develop best practices to improve program performance.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy, anti-money laundering, and other laws appropriate to the position.
• Perform project management duties. Research, analyze, and prepare project forms for project approval process. Manages all new and ongoing projects related to Corporate Facilities functions.
• Maintain and develop a professional network with vendors and other credit unions management teams. Review, recommend and negotiate vendor’s contracts. Prepare periodic verbal and written updates of department for management. Maintain professional vendor partners for the credit union products and services.
• Foster a positive and engaging work environment by inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values.
• Handle other duties as may be assigned.
  
  

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:

• Effective oral and written communication skills required to train and evaluate draft of procedural recommendations, negotiate vendor contracts and perform other related tasks
• Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone.
  
  

Organizational Contacts & Relationships

• INTERNAL: Senior and management group and all levels of staff.
• EXTERNAL: State and federal government, vendors and outside peers.
  
  

Qualifications

• EDUCATION: Bachelor’s Degree in related field. Additional work experience may be considered in lieu of a 4 year degree.
• EXPERIENCE: Seven years or more experience in a corporate facilities management. 5 years or more of progressively responsible direct management and supervisory experience within a credit union, financial institution, or retail environment.
• KNOWLEDGE/SKILLS:

• Strong verbal, written communication skills
• Strong Managerial, leadership, organizational and time management skills.
• Strong lease management and negotiation skills
• Human Resources skills related to staff management.
• Excellent member relations skills a must.
• Strong facilities management of geographical dispersed locations.
• Strong Project management or project team experience.
• Skills and knowledge in preparing RFP for vendor services.
• Strong knowledge in PC, email, Word, Excel, Microsoft Project software, Facsimile machine, mail equipment, etc. required.
• Demonstrated knowledge in commercial real estate, project management, building/facility maintenance, and property management
• Basic knowledge of property appraisal and leasing
• Well-developed organizational skills
• Degree in property management/real estate and/or certifications in CPM & RPA a plus
  

Physical Requirements

• Prolonged sitting throughout the workday with occasional mobility required.
• Corrected vision within the normal range.
• Hearing within normal range. A device to enhance hearing will be provided if needed.
• Ability to lift 50 lbs. as may be required.
• Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
• Occasionally long work hours or on-call responsibilities may be required.
• Moderate local and statewide travel by car or public conveyance.
  

Licenses/Certifications

THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.

REV. 01/01/2025