Administrative Assistant Tram Administration

Overview

As the only aerial tramway in Southeast Alaska, guests at the Goldbelt Tram are invited to soar to new heights in scenic adventure aboard Juneau's top attraction. We offer locals and visitors an opportunity to experience breathtaking Alaska scenery, explore the miles of trails atop Mount Roberts, and learn more about Alaska Native culture.

Summary

Performs a variety of receptionist and administrative support services on behalf of the Tramway operation.

We're excited to share that the job is based in beautiful Juneau, Alaska! We kindly ask that all applicants either live in Juneau or be open to relocating at their own expense.

Pay and Benefits:

Seasonal Employees are eligible for the Seasonal Employee Layoff Bonus Plan. The plan is designed to provide an effective means to motivate and compensate eligible seasonal employees during the term of their assignment. However, Goldbelt, Inc. may, in certain limited circumstances, grant discretionary performance bonuses outside of this program, in the sole discretion of the Company.

Goldbelt, Inc. hopes that by providing short-term incentive compensation, this will motivate and increase the retention rate among its employees which in turn will enhance Goldbelt Inc.’s long-term value.

Starting Rate: $25.00 - DOE

Responsibilities

Job Duties

• Acts as the first point of contact with the general public.
• Answers and routes all incoming telephone calls through a multi-line phone system.
• Takes messages and follows up on telephone communications.
• Greets and directs walk-in visitors to the appropriate party.
• Provides information on the Tramway’s products, position requirements, and related general information.
• On a daily basis, opens, processes, and distributes the mail; prepares outgoing mail for pickup; and delivers mail in-between scheduled pickups and deliveries.
• Assists the Office Manager with reviewing and organizing invoices and other documents for subsequent processing and data input.
• Performs filing and record keeping in accordance with established procedures.
• Assists in keeping the office environment neat, orderly, and supplied at all times.
• Performs data input and typing tasks; organizes, copies, collates and assembles documents and reports; assists with the completion of special projects, such as brochure mail-outs.
• Performs other incidental and related duties as required and assigned.
  
  

Qualifications

Necessary Skills and Knowledge

• Ability to meet time and attendance requirements.
• Ability to work all scheduled shifts including holidays and weekends.
• Ability to handle stress under pressure.
• Ability to provide quality customer service.
• Ability to physically climb out of the tramway cabin under the direction of the Tram Operations & Maintenance Manager and staff.
• Excellent oral and written communication and customer service skills.
• Ability to learn, understand and follow verbal and manual instructions, and meet deadlines.
• Skill in operating personal computer utilizing a variety of computer software.
• Skill in establishing and maintaining cooperative working relationships with other employees.
• Ability to meet time and attendance requirements.
• Ability to work all different shifts including days, evenings, holidays and weekends.
• Ability to handle stress under pressure.
• Ability to provide quality customer service.
• Able to communicate verbally and understand and follow written and verbal instruction.
• Skill in establishing and maintaining cooperative working relationships with other employees.
• Ability to work directly with the public, providing information and assistance on a daily basis.
• Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc.
• Some knowledge of basic cleaning principles, equipment and products.
• Detail oriented.
  
  

Minimum Qualifications (education, Experience, Skills)

• High school diploma or General Equivalency Diploma (GED).
• Minimum one (1) year of general office experience, including computer data entry and telephone communication experience.
• Ability to successfully pass a background check.
  
  

Preferrred Qualifications (education, Experience, Skills)

• Prior Tram Operations experience.