What are the responsibilities and job description for the Support Technician (Telecommunications) position at Goldbelt, Inc.?
Please note that this position is contingent upon the successful award of a contract currently under bid.
Summary:
We are seeking a detail-oriented and experienced Support Technician in Telecommunications.
Responsibilities
Essential Job Functions:
- Provide first-level support to end users for telecommunications and related IT issues via phone, email, or in-person.
- Identify, research, and resolve technical problems related to voice, data, and video communication systems.
- Document, track, and monitor issues using a ticketing system to ensure timely resolution and follow-up.
- Escalate complex issues to higher-level support or vendors as needed.
- Assist in the installation, configuration, and maintenance of telecommunications hardware and software.
- Maintain accurate records of support activities, system configurations, and user interactions.
- Collaborate with network and systems teams to ensure seamless integration and performance of telecom systems.
- Provide support for VoIP systems, mobile devices, conferencing tools, and other communication platforms.
Qualifications
Necessary Skills and Knowledge:
- Strong problem-solving skills and ability to plan and deliver technical solutions independently.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and deliver under tight deadlines.
- Strong analytical skills and attention to detail.
Minimum Qualifications:
- Associate's degree.
- At least 2 years of experience and with providing telecom support.
- Clearance: Public Trust
- Citizenship: US Citizen by birth or naturalization
Pay and Benefits
The hourly range for this position is $35.00 - $37.00.
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.
Goldbelt Inc. and its subsidiaries are equal opportunity employers. We recruit, employ, train, compensate, and promote without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.